Sr Partner Account Manager
workday
Technical Account Manager (TAM)
secpodยท Customer Sucess & Support
About this role
Job Title: GSI - Technical Account Manager (TAM)
Experience: 5 to 8 years
Role Summary
We are seeking an GSI-Technical Account Manager for Saner Products who will work closely with our Global System Integrator (GSI) partners to enable, co-deliver, and support the successful implementation of the Saner Platform, responsible for onboarding and deploying Saner solutions across diverse customer environments. The candidate will collaborate closely with customers, and internal Engineering teams, Sales, Solution Architects, to ensure smooth deployment, precise configuration, and seamless handover of the Saner platform. ๏ฟผ
Core Responsibilities:
- Enable GSI partners through technical training, workshops, certifications, playbooks, and implementation best practices.
- Lead and co-deliver customer deployments, solution design, technical validations, POCs, and production rollouts.
- Act as the primary technical advisor for customers and GSI partners throughout onboarding, implementation, and adoption.
- Drive MBRs/QBRs by reviewing platform health, adoption metrics, technical issues, product value, and roadmap alignment.
- Collaborate with Engineering on complex production issues, root cause analysis (RCA), and product improvements.
- Guide customers on vulnerability management, patch management, compliance best practices, and platform optimization.
Technical Expertise (Mandatory):
- Strong experience supporting enterprise production environments with hands-on troubleshooting across infrastructure, applications, databases, networking, and cloud platforms.
- Expertise in Windows Server, Linux Administration, and enterprise infrastructure.
- Strong knowledge of Networking including OSI Model Understanding, IP Address(core concepts), DNS, DHCP, VPNs, Firewalls, Routing, SSL/TLS Certificates, and enterprise connectivity.
- Experience with AWS, Azure, or GCP cloud infrastructure, deployments, and operational troubleshooting. [ Added Advantage ]
- Hands-on scripting using PowerShell, Shell Scripting, Batch Scripting, and Python for automation, debugging, and diagnostics. [Will be helpful during debugging]
- Strong database fundamentals with SQL, MongoDB, query analysis, and troubleshooting.
- Experience troubleshooting Java-based applications, distributed systems, log analysis, and a strong understanding of enterprise application architecture.
- Good understanding of Cybersecurity, including Vulnerability Management, Endpoint Security, Patch Management, and Compliance-driven environments.
- Experience integrating enterprise platforms such as ServiceNow, Freshservice, Active Directory, and Azure AD.
Professional Skills:
- Strong analytical and Root Cause Analysis (RCA) skills.
- Ability to translate complex technical issues into customer-friendly recommendations.
- Excellent stakeholder management and communication with technical teams and executive leadership.
- Strong ownership, documentation, and ability to manage multiple customer engagements simultaneously.
Nice to Have:
- Experience with Vulnerability Management or Patch Management solutions.
- Knowledge of PCI DSS, HIPAA, NIST, or similar compliance frameworks.
Education
Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, MCA, or a related field.
Frequently Asked Questions
Is the salary disclosed for the Technical Account Manager (TAM) position at secpod?
The salary for this Technical Account Manager (TAM) role at secpod is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Account Manager (TAM) position at secpod located?
This Technical Account Manager (TAM) role at secpod is based in Bangalore, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Account Manager (TAM) role at secpod full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Technical Account Manager (TAM) role in the Customer Sucess & Support department at secpod.
Which team or department does the Technical Account Manager (TAM) at secpod belong to?
This Technical Account Manager (TAM) position is part of the Customer Sucess & Support department at secpod. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Account Manager (TAM) position at secpod?
Click the "Apply Now" button on this page. You will be redirected to secpod's official application portal hosted on keka where you can submit your application directly.
When was the Technical Account Manager (TAM) job at secpod posted?
This Technical Account Manager (TAM) position at secpod was posted on Jul 28, 2026. Apply as soon as possible โ early applications are often reviewed first.
Technical Account Manager (TAM)
secpod
You'll be redirected to secpod's official application page on keka.