Technical Merchant Boarding

Technical Merchant Boarding

Bogotá, Bogota, Colombia

Hybrid

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.

WE ARE NUVEI. Nuvei the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Missions

We are seeking a highly technical, detail-oriented Technical Merchant Boarding Specialist to enable the onboarding of merchants onto our payments platform. This position combines technical expertise, project coordination, and cross-functional collaboration to ensure that merchants are launched efficiently, securely, and with confidence. The ideal candidate excels in fast-paced environments, enjoys resolving technical challenges, and adeptly translates complex requirements into seamless onboarding experiences. You will play a pivotal role in enabling merchants to launch and expand successfully, working at the intersection of technology, payments, and customer service.

The Technical Merchant Boarding Specialist is accountable for the complete technical onboarding and configuration of new merchants across multiple payment platforms, customer relationship management (CRM) systems, and back-office systems. This role integrates strong technical proficiency with operational accuracy, guaranteeing that merchants are onboarded accurately, securely, and efficiently. The ideal candidate is detail-oriented, highly organized, and proficient in managing complex technical configurations while collaborating across various departments.

Key responsibilities include, but are not limited to:

Technical Onboarding & System Configuration

• Perform initial merchant data entry across multiple internal systems, CRMs, and payment platforms with a strong focus on accuracy and data integrity.

• Build and configure new merchant records across gateways, processors, mobile payment solutions, wireless terminal activations, and software data sheets.

• Configure payment gateways, POS integrations, hosted payment pages, tokenization, recurring billing, and terminal deployments.

• Execute test transactions and validate end-to-end payment flows prior to merchant go-live.

• Request creation of new pricing tables and update backend systems as required.

Data Processing & Quality Assurance

• Complete basic and advanced data entry tasks for merchant registration and onboarding requests.

• Review and manually process automated onboarding records that fail automation workflows.

• Ensure the highest level of quality and accuracy for merchant processing accounts, pricing configurations, and equipment provisioning.

• Review application pricing and escalate unusual or non-standard pricing items while balancing business needs and partner relationships.

Risk, Compliance & Pre-Underwriting Support

• Complete pre-underwriting KYC/KYB checks using third-party tools (e.g., LexisNexis, GIACT).

• Verify merchant information and documentation to support underwriting and risk assessment.

• Ensure proper configuration aligned with PCI and data security best practices. Troubleshooting & Issue Resolution

• Research, identify, and resolve onboarding and system issues, ensuring timely and effective resolution.

• Investigate transaction, integration, and configuration issues and escalate when required.

• Monitor the main team inbox and respond to internal inquiries and escalations from various departments.

Fulfillment & Deployment Coordination

• Submit shipment orders for equipment deployment, including billing and shipping details.

• Coordinate merchant go-live readiness and ensure all systems, pricing, and configurations are aligned.

Collaboration & Operational Support

• Partner with Sales, Risk, Compliance, Engineering, and Operations to support merchant onboarding and escalations.

• Maintain documentation and ensure consistency across onboarding processes.

• Contribute to process improvements and workflow optimization initiatives.

• Support additional tasks and projects as assigned by management.

Qualifications include, but are not limited to:

• 3+ years of experience in technical onboarding, implementation, solutions engineering, or similar role.

• Strong understanding of REST APIs, JSON, webhooks, and authentication methods (OAuth, API keys).

• Experience with payment processing, e-commerce platforms, or fintech integrations.

• Ability to communicate complex technical concepts to both technical and non-technical audiences.

• Strong project management and organizational skills

Key Competencies

• Technical problem solving and analytical thinking

• Customer-centric mindset with strong communication skills

• Attention to detail and process orientation

• Ability to manage multiple onboarding projects simultaneously

• Continuous improvement and automation mindset

Join us in shaping the future of fintech, where curiosity meets opportunity! Together, let’s deliver remarkable experiences to our merchants and drive success at Nuvei.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

Our recruitment process may use automated tools, including AI, to support application management and candidate shortlisting.