Technical Solutions Coordinator I

Overview

Exciting Opportunity to Join Our Legacy of Environmental Leadership!

 

About Us: At Arcwood Environmental, we are more than just a company; we are pioneers in industrial waste management, committed to creating a cleaner, safer world. Since our inception during the environmental movement of the 1970s, we’ve been at the forefront of solving complex environmental challenges. Headquartered in Indianapolis, Indiana with a dedicated team of 2,000+ employees spread across the United States, we provide innovative and compliant solutions to thousands of clients in diverse industries.

Why Arcwood?

• Impactful Work: Be part of a team that makes a real difference. Our comprehensive services range from hazardous waste management and emergency response to onsite support and technical solutions, allow us to solve our customers’ waste challenges. We are part of the solution. We don’t generate any waste ourselves.
• Growth Opportunities: At Arcwood, your contribution is valued beyond your job title. We believe in the power of continuous learning and growth, encouraging every employee to expand their skills and take on new challenges.
• Safety First: Your health and safety are our top priorities. We foster a culture where every employee is empowered to act safely and ensure the well-being of their colleagues. Our mantra is Safe and Compliant, Always.
• Collaborative Environment: Together we can achieve much more. Join a supportive and dynamic team where your ideas and efforts are recognized and rewarded.

Our Commitment: We are dedicated to fostering an inclusive and innovative workplace where every employee can thrive. As part of our team, you will have the freedom to contribute your expertise wherever needed, ensuring the success of our mission to protect the environment.

Our Vision: Our vision is to be the most trusted partner in the environmental services industry. We put our customers first and deliver agile, sustainable, and innovative solutions. We commit to nurturing top talent and creating lasting value for our customers, shareholders, communities, and the planet.

Our Ownership: Arcwood Environmental is backed by the EQT Infrastructure VI fund, enhancing our capabilities, and expanding our reach. EQT is a dynamic global investment powerhouse managing EUR 232 billion in assets (EUR 128 billion fee-generating). With a focus on Private Capital and Real Assets, EQT owns and supports leading companies across Europe, Asia-Pacific, and the Americas, fostering sustainable growth, operational excellence, and market leadership. This exciting ownership positions us for continued impacts and growth in the future.

Essential Functions & Responsibilities

Technical Solutions Coordinator As a Technical Solutions Coordinator you will be responsible for approving waste streams into the Arcwood network and securing approvals from Arcwood teams to treat and dispose of waste. This role is a vital member of the regional team, ensuring outlets for customer waste are secured in a timely manner.  

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Follows all processes and standards implemented by Arcwood’s Central Technical Experts, Operations Approval Chemists and Compliance and Auditing team and supports the auditing team to confirm that established standards are being followed
• Serves as the subject matter expert (SME) regarding Federal, State and Local regulations for the collection, storage, transportation and disposal of hazardous waste, supporting multiple Service Centers
• Maintains an understanding of the range of treatment and disposal options available to the Service Center within the Arcwood network and provides guidance on the best solution based on technical and economic factors; partners with the Third-Party Approvals team to secure outlets to third-party TSDFs as needed
• Guides Customer Solutions Coordinators on the appropriate TSDF and process codes as needed for new waste profiles; in complex cases, completes this process on behalf of the Customer Solutions Coordinator
• Speaks directly to the customer to understand the nature of their waste when required to accelerate customer services
• Approves new waste streams to enter the Arcwood network
• Provides a ‘hotline’ for Operations teams in the field to approve additional quantities and types of waste that customers request be collected during services; ensures they do not provide approval for waste acceptance if the material is not understood or there is discomfort in its acceptance
• Advises Operations leadership, Account Managers, and Customer Solutions Coordinators on the most appropriate destination for waste, taking into consideration the best treatment options available as well as branch operational logistics to get the waste to the final intended TSDFs
• Assists Customer Solutions Coordinators and Account Managers to get approval from Operations Approval Chemists to transport the waste into Arcwood TSDFs
• Provides expert guidance to Account Managers to understand the demands of new/complex waste streams to assist Arcwood in winning new customers and new waste streams with existing customers
• Serves as the primary contact between Arcwood Service Centers and TSDFs
• Supports Customer Solutions Coordinators, Account Managers, and Service Delivery to resolve technical issues in the review holding area as soon as possible; identifies solution and delegates resolution task(s) aligned with items in the holding area in a timely manner
• Provides support from an Arcwood Service Center location or Corporate Office (ideally, one supported by this role) and proactively builds knowledge of colleagues, specifically Customer Solutions Coordinators and Account Managers
• Prioritizes in-person and phone discussions to resolve issues with internal teams to minimize emails generated; approaches communications with customers in a similar way to build rapport, unless otherwise indicated by the customer’s preferences
• Takes on additional duties as assigned to support the team and organization

Education

- Bachelor’s degree in environmental science or related field (required)

Experience

• 3+ years of experience in a technical or operational role within the hazardous waste industry (required) -OR-
• In lieu of degree, 7+ years of experience in a technical or operational role within the hazardous waste industry (required)
• Previous experience working with multiple TSDF/T&D options (required)

Benefits, Compensation & Workforce Diversity

Arcwood offers competitive pay and bonus incentives. Benefits include choice of medical, dental, and vision plans, flexible spending or health savings accounts, employee and dependent life insurance, short and long-term disability, 401(k) savings plan with 7% company match, and tuition reimbursement. Equal Opportunity Employer – Veterans & Disabilities A post-offer drug screen and background check will be required. Position Physical Demands