Technical Support Analyst
clariticloudinc
Technical Support Analyst
gardacp· Infrastructure
About this role
Garda Capital Partners (Garda) is a multi-billion dollar alternative investment firm with over 22 years of experience deploying relative value strategies across fixed income markets for institutional investors. We hire, grow, and mentor great talent and remain steadfast in our commitment to building a culture that helps them succeed. Garda is more than a workplace. We are built on trust, integrity, and a shared vision for how we work together, the enduring relationships we build, and the consistency of our results. Garda's primary offices are located in Wayzata, New York City, West Palm Beach, Geneva, Zug, Copenhagen, Singapore, and Scottsdale.
Garda is seeking a Technical Support Analyst based in our New York Office. This role is the primary IT point of contact for employees in NY and serves as a hands-on member of the global infrastructure team, working alongside infrastructure, DevOps, and security engineers on a daily basis.
Beyond day-to-day end-user support, this role contributes meaningfully to global infrastructure projects, assists the security team with vulnerability remediation and incident response, and serves as an on-site liaison to our Managed Service Provider, helping to triage, escalate, and drive resolution of support issues across the firm.
Position Responsibilities
End-User & Desktop Support
Serve as primary IT support for Garda’s New York office, providing white-glove support across Windows, macOS, mobile devices, Microsoft 365, networking, printing, and AV/VC systems. Troubleshoot and resolve a wide range of technical issues, support executives and trading floor users, and manage hardware lifecycle, including procurement, deployment, and inventory. Maintain professionalism and adaptability in a fast-paced environment.
Liaison & MSP Coordination
Act as on-site point of contact for the Managed Service Provider, triaging tickets, managing escalations, monitoring SLAs, and coordinating issue resolution across users, MSP, and internal teams. Build strong relationships with support and engineering teams to improve responsiveness and service quality.
Security Support
Support vulnerability remediation efforts including patching, configuration hardening, and tracking across endpoints. Assist with incident response activities and maintain security hygiene including MFA, certificate management, and access reviews.
Infrastructure & Projects
Collaborate with infrastructure, DevOps, and cloud teams on endpoint, identity, and network initiatives (including Intune). Support HQ connectivity, contribute to documentation and runbooks, and work across global teams to improve systems and processes.
Qualifications & Desired Skills
- 2+ years in IT support or desktop engineering, ideally in financial services or a fast-paced environment
- Strong troubleshooting across Windows/macOS, iOS, Microsoft 365, networking, printing, and hardware
- Understanding of Active Directory, network architecture, Windows infrastructure, Linux, and security fundamentals
- Experience supporting executives or trading floor environments
- Strong communication skills with ability to prioritize and manage multiple tasks under pressure
- Ability to lift and install IT equipment
- Experience with endpoint tools (e.g., Intune or SCCM)
- Exposure to security tools (e.g., EDR/MDR, SIEM, Netskope, Microsoft Defender, Arctic Wolf)
This role is also eligible for other forms of compensation and benefits, such as a discretionary bonus, healthcare plan, 401(k) matching program, etc. Within the range, individual pay is determined by work location and additional factors, such as job-related skills, experience, and relevant education.
Base Salary for this role is expected to be between:
$90,000—$115,000 USD
Frequently Asked Questions
What is the salary for the Technical Support Analyst role at gardacp?
The listed salary for this Technical Support Analyst position at gardacp is USD 90K–115K. This is an full-time role.
Where is the Technical Support Analyst position at gardacp located?
This Technical Support Analyst role at gardacp is based in New York, New York, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Technical Support Analyst at gardacp belong to?
This Technical Support Analyst position is part of the Infrastructure department at gardacp. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support Analyst position at gardacp?
Click the "Apply Now" button on this page. You will be redirected to gardacp's official application portal hosted on greenhouse where you can submit your application directly.
When was the Technical Support Analyst job at gardacp posted?
This Technical Support Analyst position at gardacp was posted on Jul 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support Analyst
gardacp · 💰 USD 90K–115K
You'll be redirected to gardacp's official application page on Greenhouse.