Technical Support Analyst
yuno· Technical Support
About this role
Technical Support Analyst | Hyderabad, India | Full-time | 2+ years of experience
Who We AreAt Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations. We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries.
About The RoleWe are orchestrating the best high-performing team!
We're looking for a Technical Support Analyst to join our Global Customer Success organization — the frontline that keeps our global payment operations running without a hitch. This is a role for someone who genuinely loves solving technical puzzles and takes pride in being the first line of defense for our clients.In this position, you will build and maintain real-time monitoring systems, respond to critical incidents, and work alongside backend teams to diagnose and resolve issues fast. Every action you take directly protects the reliability our clients depend on. We hold ourselves to a high standard — every payment matters, every client interaction is an opportunity to deliver something exceptional — and we expect the same from the people on this team.
This role demands curiosity and a constant drive to get better. The payments ecosystem moves fast, and you will be expected to adapt, grow, and bring fresh ideas to improve how we operate. If you're someone who sees an ambiguous situation as an opportunity rather than an obstacle, you'll thrive here.If you're passionate about technology, eager to deepen your backend knowledge, and committed to building systems that scale — we want to hear from you.
Your contribution will be
Who We AreAt Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations. We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries.
About The RoleWe are orchestrating the best high-performing team!
We're looking for a Technical Support Analyst to join our Global Customer Success organization — the frontline that keeps our global payment operations running without a hitch. This is a role for someone who genuinely loves solving technical puzzles and takes pride in being the first line of defense for our clients.In this position, you will build and maintain real-time monitoring systems, respond to critical incidents, and work alongside backend teams to diagnose and resolve issues fast. Every action you take directly protects the reliability our clients depend on. We hold ourselves to a high standard — every payment matters, every client interaction is an opportunity to deliver something exceptional — and we expect the same from the people on this team.
This role demands curiosity and a constant drive to get better. The payments ecosystem moves fast, and you will be expected to adapt, grow, and bring fresh ideas to improve how we operate. If you're someone who sees an ambiguous situation as an opportunity rather than an obstacle, you'll thrive here.If you're passionate about technology, eager to deepen your backend knowledge, and committed to building systems that scale — we want to hear from you.
Your contribution will be
- Implement and maintain a robust real-time monitoring system that ensures full visibility into critical workflows before incidents escalate
- Provide top support to clients, acting as the main line of defense to address issues, answer queries, and escalate critical incidents when necessary
- Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing
- Create and standardize operational processes that enable scalability and consistent service quality
- Analyze recurring issues and propose data-driven improvements to position the NOC as a strategic function
- Ensure continuous operational coverage with well-structured shift handovers
- Participate in some development activities to build hands-on backend knowledge
- Identify gaps in current tools and workflows and bring solutions to the table
Skills You Need — Minimum Qualifications
- Fluent English and good communication
- 2+ years of experience in technical support, NOC operations, or a similar role
- Basic knowledge of monitoring tools and alerting systems
- Coding experience — scripting, debugging, or log analysis
- Familiarity with APIs and ability to assist users with integration or connectivity issues
- Strong analytical and problem-solving mindset
- Customer empathy and a service-oriented approach
- Comfort working in fast-paced, high-stakes environments
In addition to the requirements above, for this specific search we need:
- Mid or senior level
- Availability to work Saturdays and Sundays and coverering extra hours if needed, since the goal is to cover the smissing shift and have a 24/7 support team.
Frequently Asked Questions
Is the salary disclosed for the Technical Support Analyst position at yuno?
The salary for this Technical Support Analyst role at yuno is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support Analyst position at yuno located?
This Technical Support Analyst role at yuno is based in Hyderabad. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support Analyst role at yuno full-time or part-time?
This is listed as a On site position. It is posted as a Technical Support Analyst role in the Technical Support department at yuno.
Which team or department does the Technical Support Analyst at yuno belong to?
This Technical Support Analyst position is part of the Technical Support department at yuno. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support Analyst position at yuno?
Click the "Apply Now" button on this page. You will be redirected to yuno's official application portal hosted on lever where you can submit your application directly.
When was the Technical Support Analyst job at yuno posted?
This Technical Support Analyst position at yuno was posted on Jul 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support Analyst
yuno
You'll be redirected to yuno's official application page on Lever.