Technical Support Assistant-Texas Resident

Technical Support Specialist

Reports to the VP of Technology. The major duties and responsibilities include: 

1. Provide technical assistance to computer system users on a variety of issues. 
2. Identifies, researches, and resolves technical problems. 
3. Responds to telephone calls, email and personnel requests for technical support.  
4. Documents, tracks, and monitors the problem to ensure a timely resolution.  
5. Has knowledge of commonly used concepts, practices, and procedures within a particular field.  
6. Answer questions or resolve computer problems for clients in person, via telephone or from remote locations. 
7. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
8. Provide service and preventive maintenance activities on terminals, printers, personal computers, etc. 
9. Provide accurate and complete answers to general use and administrative environment questions in a timely manner. 
10. Implement shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors. 
11. Fulfill Caring Campus responsibilities by cultivating a welcoming, student-centered environment, building meaningful connections, responding with empathy, and proactively supporting student success through communication, collaboration, and care.

RECOMMENDED QUALIFICATIONS:

Education:  Associate degree, preferably in an IT or educational focus.

Experience: At least 2 years’ work-related experience

Required Licensure, Certification, Registration or other Requirement:  None

ANNUAL SALARY/BENEFITS:  Highly competitive and commensurate with experience and credentials. Group health and life insurance (60 day waiting period for health) and retirement benefits (TRS or ORP). Optional benefits include disability and dental insurance. 

Review of applicants will begin immediately and will continue until the position has been filled.  Official transcripts are required upon employment. Offers of employment are contingent upon successful completion of a criminal background check as well as sufficient course enrollment and budget allocations. College Home Page:   www.rangercollege.edu

Ranger College does not discriminate on the basis of race, color, national origin, sex, disability or age in its programs or activities. The following person has been designated to handle inquiries regarding the nondiscrimination policies:

Human Resources
Ranger College
HR@rangercollege.edu

Important Immigration Information:

A Presidential proclamation issued on September 19, 2025 imposes a $100,000 fee on new H-1B petitions filed after September 21, 2025. Please be advised that Ranger College will NOT pay this fee. Therefore, if you need immigration sponsorship for your employment, we recommend that you consult with your private immigration counsel at your own expense to ascertain whether your current immigration status would make a potential offer of employment from Ranger College subject to this fee.

In addition, on January 27, 2026, Texas Governor Abbott issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce Commission. Accordingly, if you will now or in the future require sponsorship for employment visa status this moratorium may affect our ability to employ you should you be selected as the final candidate.