Technical Support Specialist
IngramContentGroup1
Full time💰 USD 25+
Technical Support Specialist
grubtech· Operations
About this role
Overview
We are looking for a customer-focused Technical Support Specialist to join our team. You’ll be the first point of contact for clients, helping resolve technical issues efficiently while delivering an excellent support experience.
Key Responsibilities
- Provide customer-facing technical support via calls
- Troubleshoot issues related to integrations, API calls, and internal tools within SLA
- Perform technical triaging and clearly document issues for escalation to engineering when needed
- Collaborate closely with Onboarding, Activations, Content, and Customer Success teams
- Maintain accurate documentation, FAQs, and troubleshooting guides
- Work closely with direct managers to resolve the majority of customer issues
Requirements
- 1+ year of experience in a technical support or similar role
- Strong troubleshooting and problem-solving skills
- Experience using ticketing systems and soft-phone tools
- Basic understanding of APIs, integrations, and (preferably) POS or restaurant tech systems
- Excellent communication skills with the ability to simplify technical concepts
- Ability to thrive in a fast-paced, customer-facing environment
- Comfortable supporting customers across different regions and time zones
- Fluent in English and Arabic (experience supporting MENA customers over phone is a plus)
Preferred Profile
- Early-career professionals looking to grow in technical support
- Hands-on, detail-oriented, and proactive problem solvers
- Team players with a strong sense of ownership
Location
- Cairo
Frequently Asked Questions
Is the salary disclosed for the Technical Support Specialist position at grubtech?
The salary for this Technical Support Specialist role at grubtech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support Specialist position at grubtech located?
This Technical Support Specialist role at grubtech is based in Cairo, Egypt, Hybrid. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support Specialist role at grubtech full-time or part-time?
This is listed as a Full Time position. It is posted as a Technical Support Specialist role in the Operations department at grubtech.
Which team or department does the Technical Support Specialist at grubtech belong to?
This Technical Support Specialist position is part of the Operations department at grubtech. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support Specialist position at grubtech?
Click the "Apply Now" button on this page. You will be redirected to grubtech's official application portal hosted on bamboohr where you can submit your application directly.
When was the Technical Support Specialist job at grubtech posted?
This Technical Support Specialist position at grubtech was posted on Mar 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support Specialist
grubtech
You'll be redirected to grubtech's official application page on bamboohr.