Technician, Service Desk

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The purpose of this job is to provide technical support for Corporate Team Members. Software and application support as well as desktop computers, laptops, VDIs, company paid phones, tablets, printers, and other assigned technology projects. 

1. Requires basic technical skills in analytical/scientific methods or operational processes to perform routine and straightforward activities. 

1. Applies understanding of how the assigned duties relate to others in the group and how the group integrates with others 

1. No Supervisory responsibilities; manages own workload 

1. Addresses and solves defined and straightforward problems using existing standard operating procedures or analytical/scientifical methods 

1. Responsible for the impact and quality of own work 

1. Communicates basic technical information with team members typically within own group but occasionally outside of group 

1. Must meet KPIs with some impact on group deliverables. 

1. Assist Corporate users with hardware and software issues to ensure team members are taken care of; assist with diagnosis and correction of issues with back-office computers and processes.  

1. Document all incidents/interactions and ensure they are filled out to completion according to ServiceNow guidelines. 

1. Ensure all activities are in compliance with rules, regulations, policies and procedures  

1. Complete other duties as assigned  

Qualifications

• High school diploma or equivalent certification required  

• Associate degree in technology preferred 

• One year Service Desk experience preferred 

Additional Information

Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Employee Fuel Discount
Adoption Assistance
Tuition Reimbursement
Onsite Gym and Cafeteria
Weekly Pay

All your information will be kept confidential according to EEO guidelines