Telecom Support Specialist

Overview

• Tier One Technologies is seeking a Telecom Support Specialist to provide on-site Telecom and Network Services as well as Executive Leadership Support (White Glove service) for our US Government client.
• This on-site Contract-to-Hire position will be located in Washington, DC.
• SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities

• Oversee the day-to-day activities related to installation, verification and maintenance of telecommunications equipment, network ports, ethernet and optical fiber cabling, IP networks.
• Provide LAN infrastructure, switchgear, Uninterrupted Power Supply (UPS), WI-FI, VCS, IPT Phone device management (setup/moves).
• Provide inventories and prioritize network and equipment repairs.
• Establish voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools.
• Verify service by testing and re-programming circuits, equipment, and alarms; identify and correct problems; and conferring with engineers.
• Document network by recording configuration diagrams and programming.
• Analyze network performance and prepare and presents reports based on that analysis.
• Maintain network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation.
• Initiate moves and/or setups as required/requested.
• Maintain customer rapport by listening and answering questions and resolving concerns in a timely manner.
• Install, move, troubleshoot, repair, modify, and assist with any issue that may arise with telecommunications and related equipment, wiring, circuits, connections, as well as supporting networking and telephone/data communication services. and microwave transmission systems, such as found in complex electronic switching systems, telecom rooms, and other telephone services.

Qualifications

• A degree from an accredited College/University in Computer Science, or related discipline is preferred.
• 2-5 years of experience in system engineering, software development, or related field.
• CCNA or CompTIA Network+ certification is a plus.
• Experience with wireless LAN controller and Lightweight Access Points, preferably Cisco equipment.
• Basic understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards.
• Basic understanding of security protocols and authentication (WPA2, EAP-TLS, 802.1x, AAA) and experience with RADIUS solutions (preferred: NPS and/or ISE).
• Excellent communication skills.
• Must be a US Citizen or have Permanent Residence status (Green Card).
• Must be able to obtain Public Trust Clearance.
• Candidate must have lived in the United States for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.