Telesales Learnership (12 Month)

Company Description

OUTsurance has been propelling the South African insurance industry forward for the last 28 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to outstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of ‘fun’, this could be the career opportunity you’ve been looking for.

What do you get OUT? 

• OUTsurance has been voted Top Employer South Africa since 2022.  Our people vision is to be a great company to work for where you always get something OUT.

We offer our employees:

• A winning, fun and inclusive company culture that embraces diversity.
• Great Rewards and Recognition programs.
• Benefits (Medical Aid, Pension fund, Group life and Disability benefits)

• Growth opportunities (we hire talent, train skill and promote values driven leaders from  within)
• Wi-Fi on campus  and Emergency Panic-Assist through the OUTsurance app
• Employee wellness programs: Free Counselling, Legal Advice and Financial Coaching for you and your members of household.
• Casual Dress Code
• A chance to give back (Staff Helping SA OUT volunteer program) and much more…

Include for Head office

• Central office location with shuttles to and from the Gautrain station and Centurion Taxi Rank
• Onsite Clinic, Canteen, Carwash, Barber, Beauty Salon and Sports facilities
• Day care centre during public school holidays
• Maternity Expressing Rooms
• Prayer Rooms 

Job Description

Role Overview

The Learnership is a structured work-based program, affording unemployed youth work experience in our company. As a Telesales Learner, you will be interacting with customers that have requested a quote or have called in to be assisted, Your role is to quote or assist the customer and ensure that they see the benefits of being insured by OUTsurance. You will be required to interact with clients, increase sales, upsell, make changes to current policies and elevate customer experience.

The successful applicants will enter into a fixed term 12 month Learnership agreement (not an employment contract) with the company. This is a learning opportunity for unemployed youth that has a passion for call centre and would like to gain experience in order to pursue a career in the Financial and Insurance industry.

Competencies

• Computer Literate (MS Office)
• Impeccable Communication & interpersonal skills
• High Pressure and stress tolerant
• Problem solving
• Tenacity
• Negotiating skills
• Coachable/ Teachable
• Adaptability
• Time management
• Quality Orientated
• Goal orientated

Qualifications

• Matric or Equivalent
• Recognized Diploma or Degree (Advantageous)  

Experience

• No Experience Required

Take note to qualify for an INSETA Learnership program you need to:

• Be a South African citizen
• Not previously on a Learnership with INSETA
• Be between the ages of 18 & 35
• Unemployed in the last 6 months

Additional Information

An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

At OUTsurance our value of HUMAN is more than just a poster on the wall. It’s a key part of our culture and we are committed to fostering an inclusive and diverse workplace that reflects the communities we serve. We actively encourage applications from persons with disabilities. In support of our Employment Equity objectives, we strive to create equal opportunities for all and also welcome candidates from designated groups who meet the role requirements.