Tennis Desk Attendant
About this role
Job Description
Our Tennis Desk Attendants' priority is ensuring guests and members have an exceptional experience. This role offers a unique opportunity to be at the heart of our tennis community, interacting with players of all levels and contributing to the overall success of our tennis programs.
ย
Responsibilities include, but are not limited to the following:
ย
Customer Service Excellence:
ย
Greet and assist members and guests in a friendly and professional manner.
Handle inquiries, provide information, and ensure a positive experience for all tennis facility users.
Knowledge of services offered.
Facility Maintenance:
ย
Maintaining the overall organization and presentation of the pro-shop.
Monitor and address equipment needs, reporting any maintenance issues promptly.
Member Engagement:
ย
Foster a welcoming environment, building rapport with members and promoting a sense of community.
Proactively address member needs and feedback, ensuring their satisfaction.
Administrative Tasks:
ย
Maintain accurate records of court bookings, lesson schedules, and member information.
Assist with payments as needed.
Assists with managing court reservations and ensure accurate scheduling.
Qualifications:
ย
Excellent customer service and communication skills.
Basic computer proficiency.
Knowledge or interest in tennis is a preferred.
Ability to multitask and stay organized in a fast-paced environment.
Ability to be self-sufficient with job responsibilities.
Previous customer service experience preferred.