• 20% Knowledge of standardized testing procedures and proctoring of a wide variety of exams, including but not limited to: on campus make up exams; accommodated on-campus exams; computer and paper/pencil correspondence exams; some language placement tests; prior learning assessments (e.g. CLEP, DSST); admissions testing (e.g. On-Campus ACT); certification and professional exams (e.g. Meazure Learning, Prov, Inc.); psychological and vocational exams as requested by psychologist staff; miscellaneous group exams for campus and community.
• 20% Responsible for maintaining test security and integrity, and adhering to confidentiality standards including FERPA, and knowledge of and adherence to National College Testing Association standards and Certification. Includes authenticating identity of examinees, maintaining secure tests, overseeing video monitoring system, and reporting of academic integrity violations.
• 20% Customer service and office tasks, including scheduling appointments for exams, creating and updating customer database, communicating with various offices and faculty to receive, proctor, and return exams, and maintain organized records of completed exams and appointments. Perform routine office duties, including email and phone communications, copy/fax/scanning/printing, filing, maintaining testing and office supplies, and create and update public relations materials (e.g. brochures).
• 20% Daily database entry and management, reporting statistics regarding test volume, and program evaluation. Includes entering test score data into electronic student records. Manage requisitions, invoices, budget, and deposits for all testing services accounts.
• 10% Hire, train, and supervise undergraduate work study students and graduate assistants.
• 10% Provide support to CBT Manager and Director of Testing in managing testing programs.

Education: Requires a relevant bachelor's degree.

Experience: Requires a minimum of 2 years’ experience with Internet based delivery systems and strong working knowledge of computers and skills with Microsoft Office suite required. Ability to troubleshoot computer-based exams required. Strong interpersonal skills and the ability to work effectively with a wide range of individuals. Awareness of accessibility and disability considerations is required. Strong communication and conflict resolution skills required. Prior supervisory experience preferred. Familiarity with testing and assessment, work experience in an office with high security and confidentiality requirements preferred. Prior experience in testing/assessment center and/or proctoring national testing programs preferred.

Licenses/Certifications/Requirements: Certifications to give vendor tests required within three months of employment, including but not limited to Accuplacer, CLEP and Meazure Learning.

Application Instructions: In order to be considered for this position, please submit an online application and attach your resume & cover letter.

Compensation: This is a Union position with a salary Grade of SBU-110. Salary determination is subject to the SBU Collective Bargaining Agreement.

Application Deadline: August 10, 2026

Union Affiliation (if applicable):

For assistance with your application or attachments, please contact the Human Resources representative listed:

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Background Check Statement

The University of Akron is committed to providing a safe environment for all students and employees.  The University endeavors to protect the health, welfare and safety of all students, employees and visitors on our campus.  As such, all offers of employment with The University of Akron are contingent upon verification of credentials, and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a pre-employment driving record search. 

Non-Discrimination Statement

The University of Akron is an Equal Education and Employment Institution. View our Non-Discrimination Statement for more information. Equal Opportunity Employer, including disability/veterans.

State of Residence Statement

It is the expectation of the University of Akron that all work performed as an employee of the University will be performed in Ohio.