Tier 1 Tech Support Representative (VoIP)

idt· net2phone - US Support / Customer Success / Onboarding / Billing
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📍 Guatemala City

About this role

Tier 1 Tech Support Representative (VoIP)

We are looking for a Tier 1 Tech Support Representative (VoIP) to join our team. This is an ideal role for candidates starting their careers in IT support, with a strong technical foundation and willingness to learn.

📍 Hybrid position in Zone 4

🕒 Morning schedule (5:00 am – 2:30pm, friday & saturday OFF)

Frequently Asked Questions

Is the salary disclosed for the Tier 1 Tech Support Representative (VoIP) position at idt?
The salary for this Tier 1 Tech Support Representative (VoIP) role at idt is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Tier 1 Tech Support Representative (VoIP) position at idt located?
This Tier 1 Tech Support Representative (VoIP) role at idt is based in Guatemala City. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Tier 1 Tech Support Representative (VoIP) at idt belong to?
This Tier 1 Tech Support Representative (VoIP) position is part of the net2phone - US Support / Customer Success / Onboarding / Billing department at idt. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Tier 1 Tech Support Representative (VoIP) position at idt?
Click the "Apply Now" button on this page. You will be redirected to idt's official application portal hosted on lever where you can submit your application directly.
When was the Tier 1 Tech Support Representative (VoIP) job at idt posted?
This Tier 1 Tech Support Representative (VoIP) position at idt was posted on May 5, 2026. Apply as soon as possible — early applications are often reviewed first.
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