Trainer II

Overview

Make an Impact with RealPage

Looking for a role where your work directly influences business outcomes and customer success?

At RealPage, you'll join a global SaaS technology company that is transforming the real estate industry through innovative software, data, and AI-driven solutions. We empower our teams to think big, take ownership, and deliver meaningful results every day.

Whether you're solving complex challenges, collaborating with global stakeholders, or driving operational excellence, you'll have the opportunity to grow your career while making a real impact.

Role Overview:

The Trainer is responsible for delivering engaging and effective training experiences to clients utilizing OneSite. This includes facilitating virtual sessions, developing high-quality training materials, and guiding clients through adoption and onboarding processes. The role requires strong communication and presentation skills, and a proactive approach to supporting client success. The Trainer contributes to team initiatives and special projects, helping ensure smooth adoption for all users. This remote position demands adaptability, continuous learning, and a commitment to delivering exceptional customer experiences. 

Responsibilities

• Primary Responsibilities: 

  • Conduct client-facing training sessions for internal and external end-users. This can include webinars, virtual live training, in-person live training, and workshop training. * 

  • Prepare training materials & reuseable assets for shared internal use, including training scripts & facilitation guides, PowerPoint presentations, FAQ documents, tutorials, and instructional learning resources 

  • Participate in special projects and team initiatives. 

  • Review and implement feedback from peers and managers. 

  • Ensure Customer Satisfaction Surveys (CSATs) meet expectations  

  • Maintain up-to-date knowledge of new and existing RealPage products and features to ensure effective customer adoption and training delivery. 

  • Perform various ad hoc tasks and special projects as assigned, supporting team objectives and adapting to evolving business needs. 

  • Demonstrate mastery of assigned product certifications to support training delivery and maintain subject matter expertise 

   

   

   

Qualifications

• QUALIFICATIONS

   

  • Bachelor’s degree or a minimum of one (1) year of relevant experience. 

  • Strong communication and presentation skills. 

   

  Knowledge/skills/abilities: (List the concepts, capabilities developed through training, and innate traits and talents that a person brings to a task or situation) 

  • Proficiency in Microsoft Office 365 Product Suite, SnagIt, Zoom, Smartsheet 

  • Confident public speaking skills with the ability to engage, energize, and effectively facilitate learning in a virtual or in-person classroom setting. 

  • Excellent interpersonal skills and written/verbal communication skills.  

   

  Physical Demands and Working Conditions: 

  • This is a remote position that requires the ability to work effectively from a home or office environment. 

  • The role involves prolonged periods of sitting and working on a computer, including extensive use of video conferencing and digital communication tools. 

  • Must be able to lift and carry up to 10+ pounds occasionally (e.g., transporting materials or equipment during travel). 

  • Flexibility in working hours may be required to accommodate different US time zones and travel schedules. 

  • Must be able to adapt to changing work environments and maintain productivity while traveling. 

   

  Work Schedule & Setup

   

  • Must be willing to work onsite during the first 90 days of training
  • Hybrid setup begins on the 4th month, with two onsite days per week
  • Supports US business operations - Fixed graveyard shift schedule with night differential pay

   

  What We Offer

   

  • Enjoy complimentary meals while you’re in the office
  • Day 1 HMO coverage with up to two FREE dependents
  • Retirement savings plan
  • Leave conversion program
  • Life insurance coverage
  • Enjoy paid time off, company holidays
  • Wellness reimbursement benefits of up to PHP 5,000 per year
  • Tuition reimbursement of up to PHP 40,000 for approved education and professional development programs
  • Access to learning, development, and upskilling opportunities designed to help you grow your career
  • Collaborate with talented people and work on solutions that make a real-world impact