Training Facilitator

Overview

Overview:

HealthEdge® offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge to modernize their operations and compete more effectively. As we expand, we're investing in the people who power that growth, making this a pivotal moment to join us and shape the future of healthcare technology. Learn more at HealthEdge.com.

HealthEdge is looking for a dynamic call center trainer to join our company and contribute to our phenomenal growth. In this role, you'll be responsible for scheduling and conducting training sessions for both new and experienced call center agents, and supporting employees to maintain the productivity and quality of our customer service operations. To ensure success as a call center trainer, you should have excellent knowledge of call center procedures and expertise in quality assurance. You will be a friendly, approachable individual with effective teaching and communication skills. You will bring your experience in training call center agents to effectively resolve inquiries from members and providers of our health plan customers.

Training Facilitator

HealthEdge is looking for a dynamic Training Facilitator to join our company and contribute to our phenomenal growth. In this role, you'll deliver multi-week, virtual instructor-led training sessions focused primarily on claims and enrollment processes within our HealthRules Payer system. You'll partner with instructional designers and technical writers to build learning materials, track and report trainee progress to leadership, and collaborate cross-functionally to identify training needs. To ensure success as a Training Facilitator, you should have excellent knowledge of claims and enrollment procedures, hands-on experience with HealthRules Payer, and a passion for leveraging modern and AI-powered learning tools to create engaging, personalized learning experiences.

Duties/Responsibilities:

• Delivering multi-week, virtual instructor-led training sessions primarily covering claims and enrollment functions within HealthRules Payer.
• Partnering with instructional designers and technical writers to develop learning materials, including e-learnings, PowerPoint presentations, job aids, and other reference material.
• Tracking, monitoring, and reporting on trainee progress at a daily cadence, providing regular updates to leadership.
• Working cross-functionally with relevant business users and stakeholders to identify training needs and skill gaps.
• Leveraging AI-powered learning tools, platforms, and content to personalize learning experiences and drive adoption.
• Curating and creating modern learning content, including microlearning, blended learning, and self-guided modules.
• Liaising with team leaders and managers to conduct on-the-job coaching.
• Measuring the effectiveness of training sessions and preparing individual or team progress reports.

Required Skills/Abilities

• A bachelor's degree and additional certification in business leadership, eLearning software, or adult education and training is preferred.
• At least 4 years' experience working as a training facilitator, trainer, or team leader in a health plan operations environment (claims, enrollment, or benefits administration).
• Hands-on experience with HealthRules Payer.
• Advanced knowledge of claims adjudication and enrollment processing best practices.
• Strong virtual facilitation abilities, communication and mentoring skills.
• Ability to work cross-functionally with business stakeholders to identify and address training needs.
• Ability to work remotely and independently.

Nice to Have

• Experience delivering virtual instructor-led training (VILT) in a multi-week program format.
• Familiarity with learning management systems and AI-powered learning platforms/tools.
• Familiarity with learning experience platforms, learning management systems, or content curation tools.
• Experience using Claude or similar AI tools to develop, refine, or personalize learning content and delivery.

Geographic Responsibility:  Remote, US

Type of Employment: Full-time, permanent   

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  

• Work across multiple time zones in a hybrid or remote work environment. 

• Long periods of time sitting and/or standing in front of a computer using video technology. 

• May require travel dependent on company needs. 

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.  Candidates may be required to go through a pre-employment criminal background check. 

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. 

#LI-Remote 

**The annual US base salary range for this position is $69,000 to $79,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.