Transport Center Planner

Company Description

Job Description

WHAT YOU’LL DO

Specialized Operations & Administration

• Act as the first line of support for daily transport activities, collaborating with internal departments and external partners to resolve issues and maintain smooth workflows and high service standards.
• Assist with delivery scheduling, transport planning, cross-dock operations, and stakeholder communication to address changes and updates.
• Manage claims processes, handle transport documentation, and collaborate with external partners to resolve discrepancies efficiently.

Process & Workflow Optimization

• Contribute to process improvement initiatives and new projects by identifying inefficiencies, supporting implementation, and ensuring alignment with organizational goals.
• Manage end-to- end claims processes, Handle transport documentation, and collaborate with external partners to resolve discrepancies efficiently and recoup appropriate funds and credit memos.

Performance Analysis & Decision Support

• Assist with monitoring and maintaining operational KPIs, analyzing performance trends, and contributing to improvement plans for service quality and efficiency.
• Assist in preparing daily and weekly operational reports, including on-time performance, VAT reports, and inventory balance summaries, ensuring data accuracy and actionable insights.
• Monitor overall performance metrics, including on-time delivery, cost management, and system efficiency 

Data & Systems administration

• Administer transport systems and tools, ensuring accurate data entry, system functionality, and timely resolution of technical or operational issues.
• Perform regular system and data maintenance, including cleaning up historical records, updating statuses, and ensuring operational accuracy across transport platforms.

WHO YOU ARE​

We are looking for people with…​

• Good organizational and time management skills to handle multiple tasks efficiently.
• Experience in transport operations, including planning, claims management, and system administration, with attention to detail for data accuracy.
• Capable of solving problems, identifying and addressing operational issues and escalating when necessary.
• Ability to monitor key performance indicators (KPIs) and operational metrics, to contribute to data-driven decisions and improvements.
• Effective communication and collaboration skills to work with internal departments and external partners.
• Proactive and solution focused, with the ability to identify and implement improvements in processes.
• Familiarity with varying transport management systems and tools, with a willingness to learn new technologies and workflows.
• Deep understanding and extensive knowledge of transport operations, logistics processes, and performance management. 
• Excellent problem-solving and decision-making skills, with a focus on resolving escalated issues and mitigating risks. 
• Proven ability to build and maintain strong relationships with internal departments and external partners, ensuring alignment and collaboration 

WHO WE ARE​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​

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We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

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WHY YOU’LL LOVE WORKING HERE ​
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• We are an inclusive company where you’re encouraged to be yourself at work
• You will have access to a large global talent community, where career growth and aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community
• You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

JOIN US​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​

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Take the next step in your career together with us. The journey starts here.​

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.