TRIO Student Support Services Coordinator

Performs a variety of moderately complex tasks related to supporting college students who are low-income, first generation and students with disabilities. The Academic Coordinator/Counselor is responsible for the day-to-day leadership and coordination of functions that may include student advising, assessment, intervention strategies, transfer, retention, disability services, community outreach and student activities.

LOCATION: Gary with some travel to other campus locations in East Chicago and Crown Point. Some regional or statewide travel may be required.

PAY RANGE: $40,000 - 45,000 per year

MAJOR RESPONSIBILITIES:

• Assists TRIO Director in the selection, utilization and evaluation of standardized diagnostic, placement career and achievement assessment, evaluate student progress and make modifications to student goals for success.

• Coordinates the academic support to students by working with director to develop individualized plans and by providing direction for academic skill development.

• Supervise and help select ESL, Health and other academic tutors.

• Maintain close ties with English, Math, and Science departments to keep abreast of skill needs and course requirements.

• Maintain close ties with Regional Faculty and Administration regarding student life, transfer and retention college functions.

• Assist Director in evaluation of academic and assessment needs.

• Assists Director in supervising SSS staff: counselors, and tutors, and work study students.

• Manage tutoring program/supervise and assign tutors.

• Coordinate E-profiles, review and make recommendations.

• Counsel students with respect to career assessment and decision-making. Maintain close ties with Career Services.

• Provide in-depth counseling regarding skills necessary to academic success (time management, study skills). Counsels students in regard to course selection, scheduling, future goals, and other academic issues.

• Assess, document and monitor progress of SSS students.

• Assist in organization and maintenance of reports.

• Input SSS data input/file management

• Coordinate and plan disability services and student accommodations with SSS Disability Specialist/Counselor, college disability and veteran’s offices.

• Determine student’s eligibility for financial aid through the use of federal income guidelines, and assessment of needs. Maintain close ties with the Admissions, Advising, Registrar and Financial Aid Offices.

• Maintains student electronic academic files and monitors student progress; identify academic problems and provides guidance and referrals.

• Refers students to outside agencies for guidance and support, as appropriate.

• Serve as a liaison between students and faculty to resolve any problems or difficulties.

• Develop and implement workshops for program students including determining place and times, organizing materials, and publicizing events.

• Assists in supervising staff by scheduling employees, assigning tasks and monitoring performance.

• Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA).

• The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned by TRIO Director, Vice Chancellor of Enrollment and Marketing and/or campus Chancellor.

EDUCATION: 

• Bachelor’s Degree required and preferred in Counseling, Education, Higher Education, or a related field. 

• Master’s degree preferred. At least one year of TRIO experience or previous college advising preferred.

EXPERIENCE: 

• Minimum of five years of relevant experience working in higher education or working with students or community members in underserved communities

• Demonstrated leadership qualities preferred.

Knowledge, Skills, Abilities and Worker Characteristics:

• Strong computer skills and knowledge of Microsoft Office Products and Virtua platforms in order to perform Academic Coordinator/Counselor functions as described above.

• Must have an excellent command of professional presentation skills and be comfortable presenting to college and community constituencies.

• Knowledge of counseling techniques, administering and interpreting surveys and inventories, gathering and entering data statistics, developing and facilitating study skills, personal improvement, and financial literacy seminars.

• Knowledge of Student Development Theory a plus.

• Ability to work well with individuals with diverse backgrounds specifically with low-income, first generation students, and students with disabilities in need of academic assistance

• Must have a valid driver’s license and be able to pass criminal background check.

Official Academic Transcript Required at Time of Hire sent Directly from Issuing Institution to the Office of Human Resources.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years

• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage

• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children

• Tuition assistance for undergraduate, graduate, and doctoral programs

• Paid professional development opportunities

Work‑Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness

• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.