IT Support Engineer (MacOS)
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UC Field Support Engineer
Node.Digital· Federal
About this role
UC Field Support Engineer
Location: Maryland, Camp Springs
Preferred: US Citizenship
Job Description:
The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident resolution, hardware and endpoint troubleshooting, and coordination with centralized support teams to ensure continuity of operations. This individual will support the day-to-day operation and maintenance of UC infrastructure, ensuring uninterrupted, secure, and high-quality UC services across all USCIS locations. The role includes supporting the transition toward a cloud-native, Microsoft Teams-based UC environment, coordinating security and compliance requirements, and contributing to continuous modernization initiatives.
Required Skills:
- Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony, Cisco Unified Communications infrastructure, and Microsoft Teams collaboration services.
- Proficiency in hardware and endpoint troubleshooting, incident resolution, and technical support.
- Experience in managing service delivery and ensuring compliance with defined SLAs.
- Technical knowledge of hybrid on-premises and cloud environments.
- Ability to analyze performance data, service trends, and workload metrics.
- Excellent communication and collaboration abilities to work with cross-functional teams and stakeholders.
- Strong problem-solving skills to detect and resolve UC service issues.
Nice To have Skills:
- Familiarity with integration requirements and modernization objectives for UC solutions.
- Knowledge of architectural leadership for enterprise UC solutions.
- Advanced technical and operational expertise across UC services.
Certifications:
- Relevant certifications in UC systems and solutions, such as Cisco Certified Network Professional (CCNP) Collaboration or similar.
- Certifications in cloud services, such as Microsoft Certified: Azure Solutions Architect Expert or similar.
We are proud to offer competitive compensation and benefits packages to include
- Medical
- Dental
- Vision
- Basic Life
- Health Saving Account
- 401K matching
- Three weeks of PTO/Sick
- 11 Paid Holidays
- Pre-Approved Online Training
Frequently Asked Questions
Is the salary disclosed for the UC Field Support Engineer position at Node.Digital?
The salary for this UC Field Support Engineer role at Node.Digital is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the UC Field Support Engineer position at Node.Digital located?
This UC Field Support Engineer role at Node.Digital is based in Camp Springs, Maryland, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the UC Field Support Engineer role at Node.Digital full-time or part-time?
This is listed as a Full time position. It is posted as a UC Field Support Engineer role in the Federal department at Node.Digital.
Which team or department does the UC Field Support Engineer at Node.Digital belong to?
This UC Field Support Engineer position is part of the Federal department at Node.Digital. See the full job description for more information about the team structure and responsibilities.
How do I apply for the UC Field Support Engineer position at Node.Digital?
Click the "Apply Now" button on this page. You will be redirected to Node.Digital's official application portal hosted on workable where you can submit your application directly.
When was the UC Field Support Engineer job at Node.Digital posted?
This UC Field Support Engineer position at Node.Digital was posted on Jul 13, 2026. Apply as soon as possible — early applications are often reviewed first.
UC Field Support Engineer
Node.Digital
You'll be redirected to Node.Digital's official application page on workable.