Ultimate Success - Field Engineer - US Shift - AEM

The opportunity

This role is expected to independently lead consulting workstreams, drive strategic customer conversations, influence stakeholders, streamlining operating models for customer , drive product adoption and translate business objectives into scalable transformation programs.

The ideal candidate combines consulting expertise, digital strategy thinking, customer journey understanding, and strong storytelling capabilities to drive measurable customer value. The consultant will work closely with Digital Strategists, Solution Consultants, Product teams, and Delivery teams to support strategic customer initiatives across industries.

Key Responsibilities

Strategic Consulting & Transformation

· Understand the customer's business model, industry trends, and competitive landscape.

· Lead discovery workshops, customer journey mapping sessions, and digital transformation engagements.

· Drive research, analysis, and business assessments to define customer objectives, KPIs, use cases, and strategic priorities.

· Define business capability roadmaps, operating models, value realization frameworks, and digital experience strategies.

· Translate complex business challenges into scalable transformation recommendations aligned to measurable business outcomes.

· Present strategic narratives, recommendations, and consulting insights to client stakeholders and leadership teams.

· Lead and Program Manage multiple Dynamic & Ultimate Success Accelerators strategic customer engagement on Adoption and Strategic readiness.

· Map business processes and identify gaps, inefficiencies, and areas for improvement.

· Translate business requirements into functional use cases and high-level solution requirements.

· Own Delivery of single solutions and multi-solution engagements across the geographies

Adobe Experience Cloud & Digital Ecosystem Expertise

· Demonstrate strong expertise in atleast two of these Adobe Experience Cloud solutions including:

o Adobe Experience Platform (AEP)

o Adobe Target

o Adobe Customer Journey Analytics

o Adobe Journey Optimizer (AJO)

o Adobe Workfront

o Adobe Experience Manager (AEM)

o Adobe Commerce

o Adobe Analytics

o Adobe Campaign

· Understand enterprise MarTech ecosystems and integration strategies.

· Bring knowledge of competitive digital platforms such as Salesforce, Adoption and Ena enablement and Strategic Readiness.

AI-Native Consulting & Innovation

· Drive adoption of AI-enabled consulting methodologies and customer experience strategies.

· Identify opportunities to leverage AI for personalization, segmentation, journey orchestration, content optimization, and operational efficiency.

· Contribute to innovation frameworks, reusable assets, accelerators, and AI-led consulting initiatives.

Stakeholder Management & Collaboration

· Influence cross-functional teams across consulting, product, delivery, and sales organizations.

· Facilitate workshops and strategic discussions with customer stakeholders.

· Mentor junior consultants and contribute to capability-building initiatives.

· Support consulting-led growth opportunities, renewal conversations, and strategic account expansion initiatives.

Preferred Qualifications

· Bachelor’s degree required; MBA preferred.

· 8–9 years of experience in digital strategy, customer experience consulting, marketing technology, analytics, or transformation programs.

· Experience leading consulting workstreams in consulting firms, digital agencies, or enterprise transformation organizations.

· Strong expertise in Adobe Experience Cloud or equivalent enterprise digital ecosystems.

· Excellent communication, executive presentation, storytelling, and stakeholder management skills.

· Strong experience in co-creating and delivering value-driven business cases.

Work timings Night Shift - 5:00 PM to 2:00 AM IST (Mandatory requirement)

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.