User Engagement Engineer SME (Top Secret Clearance Required)
northpointtechnology· Project S
About this role
North Point Technology is looking to hire a User Engagement Engineer Subject Matter Expert (SME) to support a geospatial intelligence program serving Intelligence Community mission partners. This position requires an active Top Secret clearance with the ability to obtain SCI and a Polygraph. The successful candidate will serve as the bridge between mission users and technical development teams, ensuring that geospatial and intelligence solutions are intuitive, effective, and aligned with operational requirements. This is an opportunity to make a direct impact on mission-critical capabilities used by intelligence professionals.
Responsibilities:
The User Engagement Engineer SME will lead the development and execution of user engagement strategies designed to drive adoption and effectiveness of geospatial intelligence solutions. This includes partnering with customer stakeholders, mission owners, system engineers, and product managers to understand user requirements, workflows, and pain points, and translating those needs into actionable system improvements. The role involves designing and delivering user training, workshops, and informational sessions tailored to audiences ranging from operational personnel to senior leadership. The engineer will coordinate User Acceptance Testing (UAT) and operational evaluations, gather and analyze user feedback to inform feature development and optimization, and identify usability issues with recommended enhancements based on mission priorities. The position also involves supporting Agile ceremonies including sprint planning, backlog refinement, user story development, and acceptance testing; tracking user engagement metrics and reporting on key performance indicators (KPIs); and assisting in the creation of user documentation, FAQs, and other support materials for geospatial intelligence systems.
Required Skills/Experience:
- User engagement, user adoption strategy development, and stakeholder support within complex technical environments
- Knowledge of geospatial intelligence systems, mapping tools, and geospatial data
- User training design and delivery across diverse audience levels, including operational personnel and executive leadership
- User feedback collection and analysis to drive system improvements and new feature development
- User Acceptance Testing (UAT) coordination and operational evaluation support
- Agile methodology participation including sprint planning, backlog refinement, and user story development
- Proficiency with program management and collaboration tools such as MS Project, SharePoint, JIRA, and Confluence
- Creation of user documentation, FAQs, and support materials for technical systems
- User engagement metrics tracking and KPI reporting
Preferred Skills/Experience:
- Human-Centered Design (HCD), User Experience (UX), or Design Thinking methodologies
- Geospatial tools such as ArcGIS, Google Earth, or MapInfo
- Development of Computer Based Training (CBT) modules
- All-source geospatial analysis and reporting
- Cloud technologies, big data analytics, and artificial intelligence in geospatial intelligence contexts
- Agile, SAFe, or other iterative development and management frameworks
- Enterprise architecture and acquisition framework knowledge within an Intelligence Community environment
- Experience supporting enterprise-scale engineering initiatives within an Intelligence Community environment
Qualifications:
- Bachelor's degree in Engineering, Geospatial Science, Information Technology, or related field; or Master's degree in a related field
- Active Top Secret clearance with the ability to obtain SCI and a Polygraph
- U.S. citizenship required
North Point Technology is THE BEST place to work for curious-minded engineers motivated to support our country’s most crucial missions! We focus on long term projects, leveraging the latest technology in support of innovative solutions to solve our customer’s most difficult problems.
At North Point Technology, EMPLOYEES come first! We value our employees by providing excellent compensation, benefits, and a flexible work-life balance. We strive for a close-knit and open atmosphere where the owners are always directly available to our team members.
Come join us! Apply with North Point Technology today!
For positions requiring a federal security clearance, your clearance level must be clearly identified on your resume.
Frequently Asked Questions
Is the salary disclosed for the User Engagement Engineer SME (Top Secret Clearance Required) position at northpointtechnology?
The salary for this User Engagement Engineer SME (Top Secret Clearance Required) role at northpointtechnology is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the User Engagement Engineer SME (Top Secret Clearance Required) position at northpointtechnology located?
This User Engagement Engineer SME (Top Secret Clearance Required) role at northpointtechnology is based in Prime's Office. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the User Engagement Engineer SME (Top Secret Clearance Required) at northpointtechnology belong to?
This User Engagement Engineer SME (Top Secret Clearance Required) position is part of the Project S department at northpointtechnology. See the full job description for more information about the team structure and responsibilities.
How do I apply for the User Engagement Engineer SME (Top Secret Clearance Required) position at northpointtechnology?
Click the "Apply Now" button on this page. You will be redirected to northpointtechnology's official application portal hosted on greenhouse where you can submit your application directly.
When was the User Engagement Engineer SME (Top Secret Clearance Required) job at northpointtechnology posted?
This User Engagement Engineer SME (Top Secret Clearance Required) position at northpointtechnology was posted on Aug 26, 2026. Apply as soon as possible — early applications are often reviewed first.
User Engagement Engineer SME (Top Secret Clearance Required)
northpointtechnology
You'll be redirected to northpointtechnology's official application page on Greenhouse.