UX Researcher and Service Designer - Data & AI Products (Public Sector)

At Xtremax, you’ll work on digital products that help public-sector teams deliver better services and make more informed decisions. As a UX Designer, you’ll contribute to a product team building data- and AI-enabled tools, turning complex requirements, workflows, and information into experiences that are intuitive, accessible, and useful.

You’ll work closely with product managers, engineers, stakeholders, and users throughout the design lifecycle — from understanding problems and gathering requirements through research, information architecture, prototyping, usability testing, and delivery. The role is suited to a designer who enjoys solving complex problems and wants to see their work move from concept to production.

Responsibilities

• Lead end-to-end UX design activities across discovery, research, ideation, prototyping, testing, and delivery.
• Translate complex business, technical, and user requirements into clear user journeys, workflows, and information architectures.
• Collaborate with product managers, engineers, stakeholders, and scrum teams to shape and deliver new product features.
• Conduct user research and use product analytics and feedback to identify usability issues and opportunities for improvement.
• Create wireframes, prototypes, interaction designs, and high-fidelity interfaces using tools such as Figma.
• Validate designs through usability testing, stakeholder reviews, and iterative design cycles.
• Design intuitive experiences for data-intensive and AI-enabled products while maintaining clarity and transparency for users.
• Apply accessibility principles to create inclusive experiences for diverse user groups.
• Present design rationale and recommendations clearly to stakeholders and leadership.
• Contribute to longer-term product improvements, including reusable design patterns and experiences that can support multiple agencies or user groups.

• >5 years of professional experience in UX design, interaction design, product design, or a related field.
• Strong portfolio demonstrating experience designing enterprise, B2B, or complex workflow-heavy products.
• Strong understanding of user-centred design, interaction design, information architecture, and prototyping.
• Hands-on proficiency with design and collaboration tools such as Figma and Miro.
• Experience conducting user research and using qualitative and quantitative insights to inform design decisions.
• Ability to simplify complex tasks, workflows, and information into intuitive user experiences.
• Strong communication and stakeholder management skills, with the ability to explain design decisions clearly.
• Experience working collaboratively within cross-functional Agile teams.

Preferred 

• Experience designing data-intensive or AI-driven products.
• Understanding of WCAG accessibility standards and inclusive design.
• Experience working on public-sector, enterprise, or other complex digital products.
• Familiarity with frontend development concepts or technologies.
• Experience designing products intended to be reused across multiple teams, organisations, or user groups.

Why Join Us

• 🌍 Meaningful impact — contribute to digital projects that serve government and enterprise clients.
• 💡 Culture of learning — we value curiosity, open communication, and taking ownership.

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