Job Summary

About the Role

BlueGrace is looking for a UX/UI Designer to help take our transportation management system (BlueShip) to the next level. This is a hands-on role that blends audit and improvement work with genuine creative opportunity. You will evaluate what we have today, identify where the experience breaks down, and build something more cohesive, more efficient, and more competitive in the marketplace. Working closely with product, engineering, and operations, you will redesign key workflows, establish a consistent visual language, and make the platform work better for the logistics professionals who rely on it every day.

What You Will Do

Platform Audit and Discovery

• Review the existing BlueShip screens end to end, documenting inconsistencies in layout, navigation, component usage, and visual hierarchy
• Gather feedback from internal users and stakeholders to understand where the platform creates friction
• Identify the highest-impact areas to address first and build a prioritized roadmap alongside the product team

Design and Execution

• Build and maintain a BlueShip design system that establishes a consistent foundation across the platform, covering components, color, typography, and spacing
• Redesign key workflows including shipment entry, quoting, tracking, and reporting with a focus on reducing steps and improving clarity
• Produce wireframes, prototypes, and final mockups for stakeholder review and developer handoff
• Design for both daily power users and occasional users, balancing depth of functionality with ease of use

New Product and Feature Design

• Own the UI design for new BlueShip features and capabilities from initial concept through final handoff, not just inheriting work already in motion
• Partner with product manager, business analysts and engineers early in the discovery process to shape how new functionality is built, not just how it looks
• Bring fresh thinking to greenfield projects and be an advocate for the user experience at the table where decisions get made
• Balance creative ambition on new work with the design system standards you help establish, so new features feel native to the platform from day one

Industry Awareness and Competitive Positioning

• Stay current on UX and UI trends across enterprise software, logistics technology, and TMS platforms to ensure BlueShip is keeping pace and, where possible, setting the bar
• Conduct periodic reviews of competing TMS products to identify gaps in our experience and opportunities to differentiate
• Bring outside inspiration into the team through design reviews, examples, and recommendations that push the product forward
• Advocate for design decisions that are not just good enough today but position BlueShip as a best-in-class experience in the logistics space
• Work closely with developers to ensure designs are implemented accurately and flag any drift from the intended experience
• Run design reviews and lightweight usability sessions with internal users to validate decisions before full build-out
• Iterate based on feedback without losing sight of the broader design system and long-term vision

Measurement and Continuous Improvement

• Define UX success metrics such as task completion rates, error reduction, and time on task to track progress after changes go live
• Maintain a running backlog of UX debt and work with the product team to address it alongside new feature work

What We Are Looking For

Experience

• 3 to 5 or more years of UX/UI design experience, ideally with B2B SaaS or enterprise software
• A track record of auditing and redesigning complex, data-heavy interfaces
• A strong portfolio showing end-to-end work from research and wireframes through final UI and developer handoff
• Hands-on experience in Figma including auto-layout, components, variables, and prototyping
• Experience building or contributing to a design system

Skills

• Solid grounding in UX principles including information architecture, interaction design, accessibility standards, and responsive design
• Strong visual design sensibility with attention to typography, spacing, color, and iconography
• Ability to communicate design decisions clearly to non-designers and to push back constructively when needed
• Comfort working in a fast-moving environment where priorities shift and timelines are real
• Familiarity with logistics, freight, or supply chain software is a meaningful plus
• A habit of staying current on design trends, competitive products, and emerging patterns in enterprise UX

Working with AI Tools

• Some practical experience using AI tools such as Claude or ChatGPT as part of a design workflow, whether for research synthesis, drafting copy, generating initial concepts, or documenting decisions
• Good judgment about when AI output is a useful starting point and when it needs to be set aside in favor of original thinking
• Comfortable experimenting with new tools and sharing what works with the rest of the team
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Nice to Have

• Basic understanding of front-end development to support smoother collaboration with engineers
• Experience with session recording or analytics tools
• Background working within a TMS or similar operational platform

What Success Looks Like in Year One

• A documented design system that the development team is actively using
• Three to five core workflows redesigned with clear, measurable improvements to usability
• A reduction in user-reported friction and support tickets tied to UI confusion
• At least one net new feature or product initiative designed end to end with strong user feedback coming out of launch
• A clear point of view on where BlueShip stands against competing TMS platforms and a roadmap to close the gaps
• A prioritized UX roadmap that the product team references for planning
• AI tools folded into the design workflow in ways that genuinely save time without cutting corners on quality