Vendor Management Governance Lead

Overview

Who We Are

Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.

Learn even more about the work that drives us at personifyhealth.com.

Responsibilities

Ready To Build the Governance Framework That Makes an Entire Procurement Program Run?

Why This Role Matters

Most procurement roles put you inside the system. This one puts you in charge of it. Personify Health's Vendor Management Center of Excellence governs vendor relationships across the enterprise — and this role owns the framework: the standards, tooling, and data that determine how well the whole program performs. The Procurement Specialists and Business Relationship Managers are already doing the work. Your job is to make sure the system they're working in is well-designed, consistently applied, and getting better.

What You'll Actually Do

Design the vendor lifecycle framework: Define and maintain the tiering methodology, renewal stage gates, QBR standards, and escalation logic that govern how vendor relationships are managed across the enterprise.

Own the performance scoring model: Set the criteria and thresholds that drive renewal decisions, and refine them as the program matures and the vendor portfolio grows.

Run the data and reporting layer: Own the vendor management data platform — dashboards, data models, and system integrations — so the organization has accurate, actionable visibility into spend, risk, and pipeline at all times.

Manage tools and automated workflows: Serve as system owner and trainer for the tools the Procurement team uses daily, including AI-assisted capabilities — not end user, but the person who builds, governs, and improves them.

Drive adoption across the enterprise: Build the playbooks, training materials, and change management programs that get Procurement, Business Relationship Managers, and Department Vendor Leads operating to a consistent standard.

Establish audit-ready documentation standards: Ensure every vendor decision is traceable and defensible on demand — not scrambled for after the fact.

Own the maturity roadmap: Identify gaps, improve processes, and evaluate new capabilities as the organization scales.

Qualifications

What You Bring to Our Team

Education & Experience

• Bachelor's degree or equivalent experience; Procurement, Finance, MIS, or Operations backgrounds are strong fits
• 5+ years in vendor management, procurement operations, or strategic sourcing, with direct experience running renewal cycles and vendor performance reviews
• Working knowledge of vendor governance structures gained inside a structured program: tiering models, SLA frameworks, QBR processes, and escalation paths
• Experience in healthcare, TPA, benefits administration, or a similarly regulated industry is a plus
• Exposure to contract lifecycle management (CLM) platforms or vendor risk frameworks (SOC 2, HITRUST, BAA) is a plus

Technical Skills

• Proficiency with BI tools (Power BI preferred) and enterprise systems including spend management, ERP/GL, and document repositories — able to build and maintain reports, not just read them
• Familiarity with AI-assisted workflows and experience building or iterating on automated tools
• Power Automate, Python, or SQL experience for workflow automation and ad-hoc data analysis is a plus

Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at personifyhealth.com/careers.