Vice President - Client Success

The Head of Soft Services & Cleaning provides strategic and operational leadership for all soft services activities. To lead and manage all soft services Projects, operations, including cleaning, HK, pest control, facade cleaning, and related support services, ensuring the highest standards of cleanliness, hygiene, safety, customer satisfaction, operational efficiency, and contractual compliance across all client locations. The role is accountable for service excellence, financial performance, workforce productivity, and continuous improvement of soft services delivery. Collective responsibility for the development of the organization and day to day operations of the business and contribute to the delivery of the company ‘Business Plan’ including its growth targets. Ensure Operational restructuring for efficient project management, uplifting quality of customer services & developing cost saving practices. Also lead on the acquisition and achievement of professional accreditation and memberships for disciplines appropriate to their business unit.

• Service Delivery Excellence for the large prestigious client's projects 
• Client Relationship Management -Ensure to meet company’s goals within the established customer service and budgetary standards.
• Financial & commercial performance
•  Operation Governance & Compliance 
• Create and implement business development strategies and overseeing activities that ensure the delivery of contracts to acceptable standards. Development of standard operating procedures for cleaning & TFM under center of excellence.
• Generate potential business leads and serve both open and close business opportunities within the UAE FM sector.
• Establishing relationship with new clients and increase of business volume with existing ones.
  Implementation of Annual HSE Improvement Plan
• Develop and Implement marketing & commercial strategy covering all operations reducing cost.
   Introduction of effective Budget System project wise to track the profit and Loss.
• Reviews project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.
• To analyze data and suggest solutions to problems to allow for efficiency and quality improvements within the work unit.
• Execution of contractual requirements and handling complexities of clients. Responsible for mobilizing and maintaining contractual requirements.
• Plan, direct and coordinates activities of designated project to ensure that goals or objectives of project are accomplished within prescribed time frame and funding parameters through respective facilities managers.
• Qualifying and converting prospects to clients and maintaining a relationship & ensuring timely collection of payments.
• Direct and coordinate organisation's financial and budget activities to fund operations, maximize investments and increase efficiency.
   

• Bachelors’ Degree in Engineering /Building Maintenance /Facilities Management or related discipline having experience in setting-up and developing a FM Services company in the region and able to demonstrate leadership in FM industry and projects
• 20+ Years of experience with similar responsibilities in leading organization of FM industry in UAE.