Vice President – Digital Workspace
aldar· Group Technology
About this role
JOB PURPOSE
Own the technology experience of every Aldar employee: the services, devices and workplace technology through which the Group's people work every day, covering service desk, end-user support, end-user software and devices, audio-visual and meeting room technology, and technology support for corporate events.
Shift end-user services from reactive support to a managed employee experience, measured by how well people can work, not only by ticket statistics, delivered through internal teams and outsourced managed services across all Group locations.
The role is for a UAE National
ROLES AND RESPONSIBILITIES
Digital Workspace Strategy & Experience:
Define and evolve the digital workspace strategy: devices, end-user software, collaboration tools and workplace technology.
Establish employee experience measures (experience-level agreements) alongside traditional service levels, and manage to them.
Standardize the workspace estate across the Group and subsidiaries, reducing variants and local exceptions.
Service Desk & End-User Support:
Own the Group service desk and end-user support services, delivered through outsourced IT Managed Services.
Ensure responsive, high-quality support across all entities and locations, including on-site presence where required.
Drive first-contact resolution, self-service adoption and support automation.
Workplace Technology & Events:
Own audio-visual and meeting room technology across the Group's offices, ensuring reliable, consistent collaboration experiences.
Provide technology support for corporate events with professional execution.
Plan workplace technology for new offices and refurbishments with Corporate Services.
End-User Software & Device Lifecycle:
Own the end-user device and software lifecycle: standards, provisioning, refresh, patching coordination and retirement.
Ensure secure configuration of the workspace estate in partnership with Information Security.
Manage software licensing hygiene for end-user tools with Technology Governance.
Service Performance & Improvement:
Manage managed services performance against service-level and experience-level agreements, with structured improvement plans.
Use experience and usage data to prioritize improvements that employees actually feel.
Contribute workspace service definitions to the Group's service catalogue and chargeback model.
Leadership & Talent Development:
Build and lead the Digital Workspace team and direct outsourced delivery partners.
Develop service management capability and support Emiratization objectives.
RELATED YEAR OF EXPERIENCE
Minimum of 10+ years in end-user services, digital workplace or IT service management leadership within large organizations.
YOE IN MANAGERIAL POSITION
Minimum of 2+ years of managerial experience in a related field.
FIELD OF EXPERIENCE
Service desk and workplace services delivered through outsourced managed services
Device and end-user software lifecycle management at scale
Experience-level measurement introduction is an advantage
TECHNICAL AND INTERPERSONAL SKILLS
Employee-experience obsessed; sees the workspace through the user's eyes, not the ticket queue
Strong vendor manager; gets performance from managed services without micromanaging them
Visible and service-minded leader; workspace issues are personal, immediate and universal
Disciplined on standards while pragmatic about executive and event-critical needs
QUALIFICATION
Bachelor's degree in a relevant field is required
Master's degree is preferable
Frequently Asked Questions
Is the salary disclosed for the Vice President – Digital Workspace position at aldar?
The salary for this Vice President – Digital Workspace role at aldar is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Vice President – Digital Workspace position at aldar located?
This Vice President – Digital Workspace role at aldar is based in Abu Dhabi. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Vice President – Digital Workspace role at aldar full-time or part-time?
This is listed as a Experienced hires position. It is posted as a Vice President – Digital Workspace role in the Group Technology department at aldar.
Which team or department does the Vice President – Digital Workspace at aldar belong to?
This Vice President – Digital Workspace position is part of the Group Technology department at aldar. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Vice President – Digital Workspace position at aldar?
Click the "Apply Now" button on this page. You will be redirected to aldar's official application portal hosted on lever where you can submit your application directly.
When was the Vice President – Digital Workspace job at aldar posted?
This Vice President – Digital Workspace position at aldar was posted on Aug 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Vice President – Digital Workspace
aldar
You'll be redirected to aldar's official application page on Lever.