Vice President IT Operations
About this role
Position Summary
Verra Mobility is seeking a strategic and hands-on VP of IT Operations to lead the enterprise infrastructure, end-user computing, systems, database, and service desk functions that keep the business running. This leader is accountable for the reliability, performance, scalability, and cost-effectiveness of Verra Mobility's global IT operations. The VP will build and lead high-performing teams, mature operational processes, and ensure IT services consistently meet the needs of a fast-growing, technology-driven organization.
Key Responsibilities
Infrastructure & Systems
- Own the strategy, design, and operation of enterprise infrastructure including data centers, cloud environments, networks, servers, storage, and virtualization.
- Ensure high availability, capacity planning, disaster recovery, and business continuity for all core systems.
- Drive cloud adoption, migration, and optimization initiatives to improve scalability and manage cost.
- Establish and maintain infrastructure standards, monitoring, and automation to reduce manual effort and downtime.
Database Operations
- Oversee database administration, performance tuning, backup/recovery, and lifecycle management across platforms.
- Ensure database availability, integrity, and scalability to support enterprise applications and analytics needs.
- Partner with application and data teams to align database architecture with business requirements.
End-User Computing (Hardware & Software)
- Manage the full lifecycle of user hardware and software, including procurement, provisioning, deployment, patching, and asset management.
- Standardize end-user technology and software licensing to improve consistency, compliance, and cost control.
- Deliver a modern, productive, and reliable technology experience for all employees.
Service Desk & IT Support
- Lead the IT service desk and support operations, ensuring timely, high-quality resolution of incidents and requests.
- Define and manage SLAs, KPIs, and continuous improvement for support performance and user satisfaction.
- Implement ITSM best practices (incident, problem, change, and request management) and appropriate tooling.
Leadership & Strategy
- Build, mentor, and lead a high-performing IT operations organization, including managers and technical staff.
- Develop and manage the IT operations budget, vendor relationships, and contracts to optimize value and spend.
- Establish operational metrics and reporting to communicate performance, risk, and progress to executive leadership.
- Partner cross-functionally with application, security, privacy, and business teams to support enterprise initiatives.
- Drive process maturity, automation, and continuous improvement across all IT operations functions.
Qualifications
Required
- 12+ years of progressive IT experience, with 5+ years in senior IT operations leadership.
- Proven track record leading enterprise infrastructure, systems, database, end-user computing, and service desk functions.
- Deep expertise in cloud (AWS, Azure, and/or GCP), networking, virtualization, and enterprise systems.
- Strong experience with ITSM frameworks (e.g., ITIL) and IT operations tooling.
- Demonstrated ability to build teams, manage budgets, and lead vendor relationships at scale.
- Excellent communication skills with the ability to influence at the executive level.
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
Preferred
- Experience in a high-growth, multi-site, or global organization.
- Master's degree or MBA.
- Relevant certifications (ITIL, PMP, cloud architect certifications, etc.).
- Experience supporting a technology- or transportation-focused business.
Key Competencies
- Operational excellence and reliability mindset
- Strategic planning paired with execution
- Financial and vendor management acumen
- Team leadership and talent development
- Cross-functional collaboration and communication
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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