Virtual Care Nurse Practitioner

kaelo
📍 GP📍 Randburg📍 Randburg, GP, South Africa📍 zaFull time

About this role

Company Description

About Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

Job Description

Focus: Telemedicine + Primary Healthcare Triage

This role involves providing remote clinical consultations (telehealth), assessing and triaging patient symptoms, and guiding them to appropriate care.

Core Responsibilities

1. Telephonic & Digital Patient Care

  • Handle incoming calls, messages, and emails professionally
  • Perform clinical triage (emergency, urgent, non-urgent, in person or virtual referral)
  • Assess physical and psychosocial needs (including mental health)

2. Clinical Decision-Making

  • Use SANC regulations, Department of Health guidelines, and SOPs
  • Provide:
    • Treatment guidance
    • Medication education
    • Wellness counselling

3. Care Coordination

  • Book virtual consultations with doctors
  • Support patients who do not require doctor intervention
  • Refer to appropriate services (ER, mental health, social & psychological services)

4. Documentation & Quality

  • Maintain accurate electronic records
  • Contribute to reporting and service metrics
  • Meet SLA (Service Level Agreement) targets

5. Professional Practice

  • Maintain active SANC registration
  • Participate in continuous professional development
  • Engage in quality improvement and team activities

Qualifications

 Minimum Requirements

Registered Professional Nurse (SANC)
Primary Health Care qualification
Certificate in Dispensing
2–3 years clinical experience (PHC, ER, ICU, or similar preferred)
Experience with telephonic patient interaction
Computer literacy + typing skills

Key Competencies

  • Strong clinical triage skills
  • Excellent communication (telephonic + written)
  • Ability to work independently under pressure
  • High level of organisation and documentation accuracy
  • Patient-centred care mindset

Additional Information

Why Join Us?

This is an opportunity to play a critical role in improving healthcare quality, protecting patients, strengthening organizational integrity, and driving meaningful change. You will work alongside passionate professionals in an environment that values innovation, accountability, collaboration, and continuous improvement.

If you are ready to make a measurable impact and help shape a safer, higher-quality, and more resilient healthcare organization, we encourage you to apply.

Frequently Asked Questions

Is the salary disclosed for the Virtual Care Nurse Practitioner position at kaelo?
The salary for this Virtual Care Nurse Practitioner role at kaelo is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Virtual Care Nurse Practitioner position at kaelo located?
This Virtual Care Nurse Practitioner role at kaelo is based in GP, Randburg, Randburg, GP, South Africa, za. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Virtual Care Nurse Practitioner role at kaelo full-time or part-time?
This is listed as a Full time position. It is posted as a Virtual Care Nurse Practitioner role at kaelo.
How do I apply for the Virtual Care Nurse Practitioner position at kaelo?
Click the "Apply Now" button on this page. You will be redirected to kaelo's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Virtual Care Nurse Practitioner job at kaelo posted?
This Virtual Care Nurse Practitioner position at kaelo was posted on Jun 11, 2026. Apply as soon as possible — early applications are often reviewed first.