VoIP Support Engineer - NetSapiens
ecosmob· Support
About this role
Key Responsibilities
- Provide technical support for the NetSapiens UCaaS platform and production environments.
- Configure and manage subscribers, domains, SIP trunks, dial plans, routing, extensions, auto attendants, ring groups, hunt groups, call queues, voicemail, caller ID, call recording, and mobile applications.
- Troubleshoot VoIP issues including SIP/RTP, registration failures, one-way/no audio, call routing, DTMF, codec negotiation, QoS/MOS, and call recording.
- Analyze SIP traces and packet captures using Wireshark and tcpdump to identify and resolve production issues.
- Perform platform health checks, maintenance, upgrades, and post-upgrade validation.
- Resolve customer incidents through ticketing systems (Zendesk or similar) while meeting SLA commitments.
- Coordinate with NetSapiens Support, SIP carriers, and hardware vendors for issue resolution and escalations.
- Provision and troubleshoot IP phones (Yealink, Cisco, Poly, Grandstream) and manage device provisioning.
- Monitor server health, system performance, disk usage, recording storage, and VoIP services.
- Document troubleshooting procedures, root cause analysis (RCA), and knowledge base articles.
Required Technical Skills
- NetSapiens: 2–3+ years of hands-on administration, subscriber/domain management, device provisioning, dial plans, routing, call queues, voicemail, call recording, and feature configuration.
- VoIP: SIP, RTP, SDP, SIP Trunking, NAT, SBC concepts, codec negotiation, QoS/MOS analysis.
- Linux: Ubuntu/CentOS/RHEL, SSH, systemctl, journalctl, Bash scripting, log analysis.
- Networking: TCP/IP, UDP, DNS, DHCP, VLAN, VPN, NAT, Firewalls, Routing.
- Tools: Wireshark, tcpdump, VoIPmonitor, Git, Zabbix/Grafana/Prometheus/Nagios.
- Databases: Basic MySQL/MariaDB troubleshooting and query execution.
Frequently Asked Questions
Is the salary disclosed for the VoIP Support Engineer - NetSapiens position at ecosmob?
The salary for this VoIP Support Engineer - NetSapiens role at ecosmob is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the VoIP Support Engineer - NetSapiens position at ecosmob located?
This VoIP Support Engineer - NetSapiens role at ecosmob is based in Ahmedabad, GJ, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the VoIP Support Engineer - NetSapiens role at ecosmob full-time or part-time?
This is listed as a FULL TIME position. It is posted as a VoIP Support Engineer - NetSapiens role in the Support department at ecosmob.
Which team or department does the VoIP Support Engineer - NetSapiens at ecosmob belong to?
This VoIP Support Engineer - NetSapiens position is part of the Support department at ecosmob. See the full job description for more information about the team structure and responsibilities.
How do I apply for the VoIP Support Engineer - NetSapiens position at ecosmob?
Click the "Apply Now" button on this page. You will be redirected to ecosmob's official application portal hosted on keka where you can submit your application directly.
When was the VoIP Support Engineer - NetSapiens job at ecosmob posted?
This VoIP Support Engineer - NetSapiens position at ecosmob was posted on May 18, 2026. Apply as soon as possible — early applications are often reviewed first.
VoIP Support Engineer - NetSapiens
ecosmob
You'll be redirected to ecosmob's official application page on keka.