Warranty Center Supervisor/Quality Supervisor
About this role
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are someone looking for a career change, a professional, an undergraduate student exploring your first opportunity, or recent graduate, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
Are you a motivated leader with a technical background and a passion for continuous improvement? We are looking for a Warranty Centre Supervisor/Quality Supervisor to join our expanding team in Mikulov, Czechia.
In this role, you will oversee the day-to-day operations of the Warranty Centre, lead a team of technicians, and ensure the highest standards of service, quality, and safety. This is a great opportunity to be part of an international organization that values innovation, teamwork, and customer satisfaction.
Key responsibilities of the role:
- Lead and support a team of technicians, fostering a collaborative and high-performing work environment.
- Ensure health, safety, and environmental policies are effectively implemented and followed.
- Coordinate training for new staff and assess ongoing development needs.
- Monitor performance indicators (KPIs) and implement action plans when necessary.
- Oversee the maintenance of equipment and facilities, ensuring operational efficiency.
- Work closely with customer-facing teams to resolve product issues and manage complaint investigations.
- Drive continuous improvement initiatives to enhance service quality and customer satisfaction.
- Support audit readiness and maintain compliance with internal procedures.
Required qualifications and experience:
- Degree in engineering or a related technical field.
- 2-4 years of previous experience working in a multinational organization.
- Familiarity with personnel management tools and performance tracking systems.
- Fluency in both Czech and English is mandatory required for this position
- Strong communication and interpersonal skills.
About the location:
Copeland in Mikulov has development, production and testing laboratory under one roof. It allows for a varied job experience, emphasizes a friendly atmosphere in the team, belonging and mutual trust.
A wide product portfolio from compressors to state-of-the-art condensing units is a great advantage of the local plant. It offers a wide range of applications, provides stability in the business area and at the same time a very diverse room for development.
Copeland in Mikulov is a unique opportunity for anyone who appreciates the background of an international company, wants to be part of cutting-edge technological development and at the same time work in a team where mutual support is important. The culture of the Moravian approach to people and life has been intertwined with a view beyond the horizon of the 21st century. It is not so surprising that it is in Mikulov.
For more information about our state-of-the-art Mikulov plant, please visit our website.
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including parental leav, vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment.
Work Authorization
Copeland will only employ those who are legally authorized to work in the Country in which they apply. This is not a position for which sponsorship or work authorization will be provided.
No calls or agency requests please.
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