Water Remediation Coordinator

Overview

Frank Gay Services is seeking a highly organized and detail-oriented Water Remediation Coordinator with experience in water remediation and restoration to support the execution of time-sensitive projects.

This role serves as a critical liaison between internal teams and restoration vendors, ensuring projects are scheduled, tracked, and completed efficiently and accurately.

A key component of this role includes reviewing warranty-related service calls and assisting in determining liability, requiring strong analytical skills, sound judgment, and attention to detail. The ideal candidate thrives in a fast-paced environment and excels in time management, organization, and decision-making.

Why Join Us?

• Competitive starting pay at $19.00/hr
• Flexible daytime scheduling Monday - Friday between 7am - 7pm
• Opportunity to grow within a fast-paced, essential service industry
• Collaborative team environment with impactful, hands-on work

Key Responsibilities

• Coordinate and support water remediation and restoration projects from initiation through completion
• Serve as the primary point of contact for restoration vendors, ensuring clear communication and timely execution
• Schedule and track time-sensitive project milestones, ensuring deadlines are consistently met
• Review and evaluate warranty service calls, documentation, and site information to assist in determining responsibility and liability
• Collaborate with vendors, internal teams, and stakeholders to resolve warranty claims and discrepancies
• Monitor vendor performance, timelines, and deliverables; escalate issues when necessary
• Maintain accurate and up-to-date project documentation, including work orders, reports, and compliance records
• Assist in project planning, scheduling, and resource coordination
• Communicate regularly with internal stakeholders, clients, and vendors regarding project status and warranty outcomes
• Ensure all work aligns with industry standards and regulatory requirements (IICRC, OSHA, etc.)
• Manage multiple active projects simultaneously while maintaining a high level of accuracy and attention to detail
• Support billing, invoicing, and documentation related to insurance claims and warranty cases
• Identify potential risks, delays, or liability concerns and proactively coordinate solutions

Qualifications

• Previous experience in water remediation, restoration, or related field required
• Strong understanding of warranty processes and liability evaluation
• Excellent organizational and time management skills
• Ability to handle multiple priorities in a fast-paced environment
• Strong communication and interpersonal skills
• High attention to detail with analytical problem-solving ability
• Proficiency in Microsoft Office and/or project management systems
• Familiarity with IICRC standards and OSHA guidelines preferred