Website & Server Support Engineer
rivuletiq· Management
About this role
Location: Ahmedabad
Timing: 11 AM – 8 PM
Reports to:
Why this role exists
A client site going down, a bad deployment, or an unverified backup are the kinds of problems that shouldn't happen quietly — someone needs to own uptime, deployments, and data protection as a full-time responsibility, not an afterthought. This role exists to be that owner: managing the ongoing health, deployment lifecycle, and uptime of client websites, with strong hands-on expertise across WordPress and e-commerce platforms.
You'll work closely with Developers, Project Managers, and Technical Leads to prevent downtime, catch issues before clients notice them, and make sure every release goes live cleanly.
This role is for someone who enjoys:
- Owning production environments independently, with confidence and discipline
- Catching problems before they become client-facing incidents
- Treating backups, deployments, and documentation as non-negotiable habits, not chores
- Troubleshooting under pressure without losing composure
If you're someone who takes real pride in a clean deployment and a site that never goes down on your watch, this role will give you full ownership of that outcome.
What you'll really be doing
1. Backups & Data Protection
- Take and verify scheduled and pre-deployment backups of client websites and databases
- Ensure backups are restorable, not just taken — run periodic restore tests
- Maintain a backup log with timestamps, scope, and verification status
2. Website Deployment & Go-Live Management
- Manage staging-to-production migrations and website go-live processes
- Handle DNS/domain cutovers, SSL setup, and post-launch verification
- Coordinate release timing with Developers and PMs to avoid deployment conflicts
3. Server Monitoring & Maintenance
- Proactively monitor client servers — uptime, disk space, resource usage, and security patches
- Manage hosting environments (cPanel, Plesk, AWS, or similar), including access control and configuration
- Set up and maintain monitoring/alerting tools for server and website uptime
4. WordPress & eCommerce Platform Support
- Maintain WordPress websites: plugin/theme updates, performance optimization, security hardening, malware cleanup
- Support e-commerce platforms (WooCommerce, Shopify, Magento) — product/catalog issues, payment gateway and plugin conflicts, performance tuning
5. Documentation & Incident Tracking
- Maintain server details, access credentials (via a secure password manager), and deployment steps for each client site
- Maintain an incident log for outages/issues and track resolution time
Who will thrive in this role
- You treat backups and documentation as core to the job, not paperwork to skip
- You catch and fix issues before clients notice them, not after they complain
- You're confident managing production environments independently, without hand-holding
- You stay calm and methodical when something breaks in production
- You communicate clearly with Developers and PMs to coordinate releases without conflict
Qualifications & Skills
Experience
- 3–5 years of experience managing website deployments, backups, and server environments
Must Have Skills
- Strong hands-on experience with WordPress (core, plugins, themes, security, performance)
- Experience with at least one e-commerce platform: WooCommerce, Shopify, or Magento
- Working knowledge of Linux server administration, cPanel/Plesk, and basic shell commands
- Experience with backup tools/plugins (UpdraftPlus, BlogVault, or server-level backup solutions)
- Familiarity with DNS management, SSL certificates, and domain migrations
- Understanding of FTP/SFTP, Git basics, and staging environments
- Basic knowledge of server security (firewalls, malware scanning, brute-force protection)
Tools & Platforms
- cPanel, Plesk, AWS (or similar hosting environments)
- WordPress, WooCommerce, Shopify, Magento
- UpdraftPlus, BlogVault, or server-level backup tools
- FTP/SFTP, Git, monitoring/alerting tools
Nice to Have
- Experience with AWS/DigitalOcean or other cloud hosting
- Familiarity with CI/CD or deployment automation tools
- Exposure to other CMS/e-commerce platforms (Shopify Plus, BigCommerce, Laravel-based apps)
- Basic PHP/MySQL troubleshooting ability
- Experience working in a digital agency or white-label delivery model
What this role offers
- Full ownership of uptime, deployments, and data protection across client sites
- Direct, hands-on work across WordPress and multiple e-commerce platforms
- Close collaboration with Developers, PMs, and Technical Leads
- A production-critical role where your discipline directly protects client trust
Frequently Asked Questions
Is the salary disclosed for the Website & Server Support Engineer position at rivuletiq?
The salary for this Website & Server Support Engineer role at rivuletiq is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Website & Server Support Engineer position at rivuletiq located?
This Website & Server Support Engineer role at rivuletiq is based in Ahmedabad, GJ, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Website & Server Support Engineer role at rivuletiq full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Website & Server Support Engineer role in the Management department at rivuletiq.
Which team or department does the Website & Server Support Engineer at rivuletiq belong to?
This Website & Server Support Engineer position is part of the Management department at rivuletiq. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Website & Server Support Engineer position at rivuletiq?
Click the "Apply Now" button on this page. You will be redirected to rivuletiq's official application portal hosted on keka where you can submit your application directly.
When was the Website & Server Support Engineer job at rivuletiq posted?
This Website & Server Support Engineer position at rivuletiq was posted on Jul 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Website & Server Support Engineer
rivuletiq
You'll be redirected to rivuletiq's official application page on keka.