WeLab Bank - Relationship Manager, Cross-border E-Commerce Financing

WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their financial journey.

At WeLab, we always put our people first. Embarking on a career with WeLab means being part of the driving force to make financial services accessible for everyone. In our flat and agile organization, you will get all the opportunities to make real impacts and deliver change. Most importantly, while you achieve greatness, we will ensure you have an amazing experience at WeLab!

Our team is energetic and passionate who can deliver and execute, and we are looking for intellectually curious, open-minded, and smart-working individuals who are just as passionate as we are about making financial services enjoyable.

Join us to build a better financial future for everyone! 

About You:

• You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment
• You enjoy doing purpose-led and meaningful work
• You have a strong thirst for knowledge and are driven to find solutions that don't exist yet
• You are comfortable with ambiguity and extremely resourceful (in your past life, you could've been a detective)
• You always find a way to get things done without sacrificing the quality of your work, integrity, and values
• No task is off limits for you
• You are humble and prioritize the success of the team over your own with an eagerness to help those around you
• You don't shy away from challenges and can bounce back from setbacks

What you’ll do and what success looks like in this role:

• Acquire and develop cross-border e-commerce seller clients, with a focus on Amazon and other major e-commerce platforms 

• Build long-term client relationships by understanding customers’ business models, financing needs, and growth plans 

• Manage the full customer lifecycle, from acquisition, due diligence, and credit application to loan drawdown and post-loan relationship management 

• Analyze customers’ business performance, financial results, and platform operating data, and prepare due diligence reports and business recommendations 

• Design and deliver suitable Supply Chain Finance and Trade Finance solutions while balancing business growth, risk management, and compliance requirements 

• Develop partnerships with seller communities, industry associations, payment service providers, ERP vendors, logistics companies, e-commerce platforms, and other ecosystem partners 

• Participate in customer visits, industry events, exhibitions, and joint marketing initiatives to expand customer channels and identify business opportunities 

• Collect customer feedback and market intelligence to support product enhancement, deepen client relationships, and grow the asset portfolio 

What is required and what we’re looking for:

• Bachelor’s degree or above 

• Minimum of 2 years of experience in corporate client acquisition, B2B sales, or related business development roles, with a proven track record 

• Experience in cross-border e-commerce, Supply Chain Finance, Trade Finance, corporate financial services, international trade, or related B2B industries 

• Familiarity with the Amazon seller ecosystem, cross-border e-commerce industry, or SME financing needs is an advantage 

• Existing customer resources or channel partnerships within relevant industries are preferred 

• Strong customer acquisition, market development, business negotiation, and relationship management capabilities 

• Sound commercial judgment, risk awareness, and the ability to independently drive business opportunities 

• Strong self-motivation, execution capability, and learning agility, with the ability to quickly understand financial products, risk management, and compliance requirements 

• Fluency in Cantonese and Mandarin is required; proficiency in English is preferred 

Perks and Benefits to enrich your experience at WeLab:

• Learning and development stipend - we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn 
• Wellness and happiness – Numerous activities to let you focus on your physical and mental wellbeing. We allow flexible time offs to take care of personal matters and to enjoy time with family and friends 
• Comfortable and positive work environment – Open plan office for easy collaboration and social with your colleagues, or branch out into your own thinking pods when needed, with FREE food and drinks for when you want to recharge 
• Work smart, play hard – Connect with your colleagues over food and drinks at the stocked pantry, in the spacious social area with board games and a ping pong table, or over activities like hiking, yoga, badminton, etc. 
• A big and contagious smile on everyone’s face to make you happier :) 

WeLab’s Awards & Recognitions:

• Asia Banking Finance Retail Banking Awards: Virtual Bank of the Year - Hong Kong  
• CNBC Disruptor 50: the only Hong Kong-based company on the list 
• Financial Times Asia-Pacific High-Growth Companies: #2 in ranking  
• The Chinese University of Hong Kong “Corporate Innovation Index”: #1 in ranking 
  

We offer a competitive salary package to the successful candidate. If you are interested in joining this exciting team, please apply with resume via the "Apply" button below.

All information provided by applicants will be used for recruitment purposes only. Information of unsuccessful applicants will be destroyed within 24 months of receipt.