2859 | Salesforce - Service Cloud | 2-6 Y | Remote

renous· Operations & Administration
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🌍 Remote📍 RemoteCONTRACTOR

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Job Position: Salesforce Administrator - Service Cloud
Job Location: Remote
Job Type: Contract


Job Responsibilities:-
  • Configure and customize Salesforce Service Cloud to support customer service processes and workflows.
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions within Salesforce Service Cloud.
  • Implement and maintain Service Cloud features, including case management, knowledge base, entitlements, and service contracts.
  • Create and manage Salesforce Service Cloud reports and dashboards to monitor customer support metrics and KPIs.
  • Train customer support team members on Salesforce Service Cloud functionality and best practices.
  • Provide ongoing support and troubleshooting for Salesforce Service Cloud issues.
  • Stay up-to-date on Salesforce Service Cloud updates, releases, and best practices to continuously optimize our Service Cloud instance.
  • Collaborate with cross-functional teams, including customer support, IT, and operations, to ensure alignment of Salesforce Service Cloud with business objectives.
  • Assist with Salesforce Service Cloud integration with other business systems as needed.

Job Requirements:
  • Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.
  • 2-6 years of experience working with Salesforce Service Cloud, including configuration, customization, and administration.
  • Salesforce Administrator certification is required; Salesforce Service Cloud Consultant certification is a plus.
  • Strong understanding of Salesforce Service Cloud functionality, including case management, knowledge management, and entitlements.
  • Proficiency in Salesforce declarative tools, such as Process Builder, Flow, and Workflow Rules.
  • Experience with Salesforce Lightning Experience is preferred.
  • Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
  • Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
  • Ability to work independently and collaboratively in a fast-paced environment.


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Frequently Asked Questions

Is the salary disclosed for the 2859 | Salesforce - Service Cloud | 2-6 Y | Remote position at renous?
The salary for this 2859 | Salesforce - Service Cloud | 2-6 Y | Remote role at renous is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the 2859 | Salesforce - Service Cloud | 2-6 Y | Remote job at renous remote?
Yes, this 2859 | Salesforce - Service Cloud | 2-6 Y | Remote position at renous is remote, with team members based in Remote. You can work from home or anywhere in the supported regions.
Is the 2859 | Salesforce - Service Cloud | 2-6 Y | Remote role at renous full-time or part-time?
This is listed as a CONTRACTOR position. It is posted as a 2859 | Salesforce - Service Cloud | 2-6 Y | Remote role in the Operations & Administration department at renous.
Which team or department does the 2859 | Salesforce - Service Cloud | 2-6 Y | Remote at renous belong to?
This 2859 | Salesforce - Service Cloud | 2-6 Y | Remote position is part of the Operations & Administration department at renous. See the full job description for more information about the team structure and responsibilities.
How do I apply for the 2859 | Salesforce - Service Cloud | 2-6 Y | Remote position at renous?
Click the "Apply Now" button on this page. You will be redirected to renous's official application portal hosted on freshteam where you can submit your application directly.
2859 | Salesforce - Service Cloud | 2-6 Y | Remote
renous
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