Account & Client Coordinator

Join Our Team!

We are looking for a highly organized and customer-focused Account & Client Coordinator to support the administration of Health Reimbursement Arrangements (HRA), Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and COBRA programs while delivering exceptional client service and operational support.

This role is responsible for maintaining strong client relationships, processing benefit-related transactions, supporting COBRA administration, ensuring compliance with healthcare regulations, and contributing to process improvement initiatives. The successful candidate will work closely with clients, carriers, internal teams, and healthcare participants to ensure efficient and accurate benefits administration.

What Is Your Mission?

You will provide exceptional service to our partner brands by:

• Building and maintaining trusted, long-term relationships with clients and providing ongoing support for HRA, HSA, FSA, and COBRA programs
• Identifying, documenting, and reporting issues and opportunities for process and procedural improvements
• Developing, maintaining, and updating documentation related to Third-Party Administrator (TPA) services and operational workflows
• Ensuring participant bank accounts are established accurately and benefit cards are distributed in a timely manner
• Processing Health Savings Account (HSA) payroll contributions
• Reviewing and processing Flexible Spending Account (FSA) and Health Reimbursement Arrangement (HRA) claims
• Notifying insurance carriers regarding COBRA elections and terminations, verifying completion, and maintaining accurate records in internal systems
• Updating COBRA renewal rates and ensuring timely administration of coverage changes
• Setting up new COBRA groups and maintaining group records
• Ensuring eligible healthcare participants receive required COBRA notifications and disclosures
• Providing timely notices regarding COBRA eligibility, enrollment, coverage duration, and payment requirements following qualifying events
• Resolving client concerns, service issues, and escalations while enhancing the overall customer experience
• Maintaining quality standards and supporting monthly audit requirements
• Participating in team meetings, training sessions, and operational discussions as needed
• Staying informed about industry regulations, healthcare compliance requirements, and best practices related to U.S. healthcare and TPA services
• Supporting a positive, collaborative, and high-performing work environment
• Performing special projects and additional duties as assigned

Qualifications

• Bachelor’s Degree in any field; an equivalent combination of education and experience may be considered
• Minimum of 2 years of experience supporting U.S. health insurance, customer service, COBRA administration, HRA, HSA, FSA, ERISA, or related healthcare benefits functions preferred
• Minimum of 3 years of BPO or Call Center industry experience
• Experience supporting healthcare administration, benefits administration, or third-party administrator (TPA) services is highly preferred
• Proficiency in:
• Microsoft Word
• Microsoft Excel
• Microsoft Teams
• Microsoft Outlook
• Experience handling confidential and sensitive client information

Skills & Competencies

• Strong attention to detail and commitment to quality
• Excellent planning, organizational, and time management skills
• Ability to manage multiple priorities and deadlines simultaneously
• Strong analytical and problem-solving capabilities
• Excellent interpersonal skills with the ability to collaborate across all organizational levels
• Strong written and verbal English communication skills
• Ability to maintain confidentiality and exercise discretion when handling sensitive information
• Customer-focused mindset with a commitment to delivering exceptional service
• Ability to work independently and effectively as part of a team
• Continuous improvement mindset with a focus on operational excellence

Additional Requirements

• Willing to work onsite in Ortigas
• Willing to work on a shifting schedule
• Excellent English communication skills, including grammar, spelling, composition, and business correspondence
• Ability to communicate professionally and project a positive client-facing image

Perks you will experience in iSupport:

- Free lunch meal, fruits, snacks, and drinks (If you are in an onsite shift)

- Onsite gym with a free professional instructor.

- Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP.

- Weekly engagement activities with prizes that are up to 3,000 PHP.

- Free upskilling academy to improve your performance and skillset.

- State-of-the-art facilities from toilets to your workstation.

- Amenities such as sleeping quarters, game area, chat room, shower room.