Analyst, Business Intelligence
nielseniq
Analyst, Business Intelligence
About this role
Company Description
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
The Business Intelligence Analyst will focus on analyzing QA workflows and automating processes to deliver actionable performance insights that improve agent effectiveness. You will provide data-driven recommendations, collaborate with leadership to assess performance gaps and develop strategies to enhance overall productivity. The ideal candidate will have strong analytical skills, experience in performance analytics, and a proven ability to drive continuous improvement through data insights.
Key Responsibilities:
Assess performance gaps across the agent lifecycle and provide actionable insights for the agent enablement teams constituting QA, Training & Knowledge management, across all entities.
Analyze QA workflows to identify inefficiencies and automate processes, in line with the QA framework. Continuously refine and improve analytical methodologies to support performance optimization.
Analyze BigQuery data to identify QA non-adherence and detect anomalies in agent performance.
Assess performance gaps across the agent lifecycle, providing actionable insights for targeted improvements.
Provide data-driven recommendations to enhance agent performance and effectiveness. Use insights to influence decisions related to QA performance, training, and operational improvements.
Performance Tracking and Analytics Innovation: Lead initiatives to track agent performance through innovative analytics. Continuously explore and implement new ways to measure and enhance performance, ensuring optimal operational outcomes.
Qualifications
Minimum 4 years of experience in business analysis or related fields, with a track record of driving business improvements.
Proficiency with data analysis tools, reporting platforms and experience in automating workflows.
Strong ability to identify performance gaps and provide actionable insights to enhance effectiveness.
Excellent communication skills, with the ability to present data insights and collaborate effectively with internal stakeholders.
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Analyst, Business Intelligence position at deliveryhero?
The salary for this Analyst, Business Intelligence role at deliveryhero is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Analyst, Business Intelligence position at deliveryhero located?
This Analyst, Business Intelligence role at deliveryhero is based in Kuala Lumpur, Kuala Lumpur, , Malaysia, my. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Analyst, Business Intelligence role at deliveryhero full-time or part-time?
This is listed as a Full time position. It is posted as a Analyst, Business Intelligence role at deliveryhero.
How do I apply for the Analyst, Business Intelligence position at deliveryhero?
Click the "Apply Now" button on this page. You will be redirected to deliveryhero's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Analyst, Business Intelligence job at deliveryhero posted?
This Analyst, Business Intelligence position at deliveryhero was posted on Jul 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Analyst, Business Intelligence
deliveryhero
You'll be redirected to deliveryhero's official application page on SmartRecruiters.