Assistant Manager / Manager – Marketplace Operations (Night Shift)
ergode· Zulily Ops
About this role
Assistant Manager / Manager – Marketplace Operations (Night Shift)
Location: Mulund, Mumbai
About the Role
We are looking for an experienced and proactive operations leader to manage end-to-end marketplace operations for our US-based ecommerce business. The ideal candidate will drive operational excellence, lead cross-functional teams, manage international client relationships, and ensure seamless execution across customer support, vendor management, order fulfillment, and process improvement initiatives.
Key Responsibilities
- Lead Customer Support operations across Email, Calls, Social Media, and other communication channels while ensuring SLA adherence and high customer satisfaction.
- Manage Returns, Refunds, Chargebacks, and Customer Dispute Resolution.
- Oversee Vendor Operations, Vendor Onboarding, and Order Fulfillment to ensure timely processing and issue resolution.
- Monitor online customer reviews and manage the company's reputation across various review platforms.
- Prepare and publish operational reports, dashboards, and performance metrics.
- Lead, mentor, and develop Operations Executives and Team Leaders.
- Collaborate with international clients and internal stakeholders to resolve operational challenges.
- Identify process improvement opportunities, develop SOPs, and drive automation and AI initiatives.
Experience & Qualifications
- 6 to 10 years of experience in Ecommerce Operations, Marketplace Operations, Customer Support, Vendor Management, or Business Operations.
- Minimum 2 to 3 years of team handling experience.
- Experience with Shopify, Amazon, Walmart Marketplace, Wayfair, Zulily, or similar ecommerce platforms is preferred.
Required Skills
- Strong leadership and people management
- Excellent communication and stakeholder management
- Advanced Excel and Google Sheets
- Hands-on experience with Shopify, Rithum (DSCO), CRM/Ticketing tools
- Strong analytical, problem-solving, and process improvement skills
- Customer-focused with high ownership and accountability
Why Join Us?
- Lead operations for global ecommerce brands.
- Work with international clients and cross-functional teams.
- Exposure to AI-driven operations and process automation.
- Clear career growth opportunities within a fast-growing Global Capability Center.
Frequently Asked Questions
Is the salary disclosed for the Assistant Manager / Manager – Marketplace Operations (Night Shift) position at ergode?
The salary for this Assistant Manager / Manager – Marketplace Operations (Night Shift) role at ergode is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Assistant Manager / Manager – Marketplace Operations (Night Shift) position at ergode located?
This Assistant Manager / Manager – Marketplace Operations (Night Shift) role at ergode is based in Mumbai, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Assistant Manager / Manager – Marketplace Operations (Night Shift) role at ergode full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Assistant Manager / Manager – Marketplace Operations (Night Shift) role in the Zulily Ops department at ergode.
Which team or department does the Assistant Manager / Manager – Marketplace Operations (Night Shift) at ergode belong to?
This Assistant Manager / Manager – Marketplace Operations (Night Shift) position is part of the Zulily Ops department at ergode. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Assistant Manager / Manager – Marketplace Operations (Night Shift) position at ergode?
Click the "Apply Now" button on this page. You will be redirected to ergode's official application portal hosted on keka where you can submit your application directly.
When was the Assistant Manager / Manager – Marketplace Operations (Night Shift) job at ergode posted?
This Assistant Manager / Manager – Marketplace Operations (Night Shift) position at ergode was posted on Jul 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Assistant Manager / Manager – Marketplace Operations (Night Shift)
ergode
You'll be redirected to ergode's official application page on keka.