Bar Host, The Savoy Hotel
About this role
Company Description
The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
Top Ten (Big Organisations) â Sunday Times Best Places to Work 2025
HR in Hospitality Awards 2025:
đ Excellence in Employee Experience
đ HR Team of the Year
đ HR Leader of the Year â awarded to our Director of People & Culture, Sally Webster
Institute of Hospitality Awards 2025
đ Talent Development Team of the Year
Job Description
Job Title: Bar Host Â
Department: Food & Beverage, Bars Â
Inspired and supported by: Head of BarsÂ
Shift hours: 11:00 to 19:30, 15:30 to 00:00, 16:00 to 00:30Â and 17:00 to 01:30Â
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You will be accountable for:Â
Delivering a memorable and professional Forbes 5-star service experienceÂ
Advising guests through enthusiastically sharing your knowledge about our F&BÂ
offeringÂ
Delivering on all standards, policies and procedures to create memorable luxuryÂ
guest experiencesÂ
Maintaining a professional, smart and neatly groomed 5-star appearanceÂ
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Your key responsibilities & contribution will be:Â
Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one teamÂ
Assisting guests regarding menu choices in an informative and enthusiastic wayÂ
Taking reservations with all required details in a welcoming and friendly mannerÂ
Boosting our revenue through upselling and other creative initiativesÂ
Sharing knowledge of offering, promotions, preparation, general hotel knowledgeÂ
and Savoy storiesÂ
Following all health & safety policies when handling food and beverageÂ
Carrying out administrative duties, including printing menus and managing stationary requisitionsÂ
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Qualifications
What you will need to do this role:Â
Essential:Â
1-2 years serving or hosting experience in a luxury hospitality environmentÂ
Passion for and understanding of 5-star hospitality and what it takes to deliver itÂ
Empathetic with a talent for building rapport, and reading each guestâs desired level of interactionÂ
Quick thinking, resourceful and able to solve problems âin the momentâÂ
Ability to always remain calm and courteousÂ
Ability to work well under pressure in a fast paced and changing environmentÂ
Able to work collaboratively as part of a teamÂ
Willing to work in rotating shifts including weekends and public holidaysÂ
Excellent knowledge of spoken and written EnglishÂ
Desirable:Â
Basic knowledge of a POS SystemÂ
Basic knowledge of OpenTableÂ
Industry related certifications (i.e. WSET)Â
Basic knowledge of a PMS system (Opera)Â
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Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.Â
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Additional Information
Whatâs in it for you?
- Competitive salary and additional service charge
- Life insurance and pension
- 31 days of holiday (including public holidays)
- Exclusive discounts:
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay for two at The Savoy after successful probation
- Colleague restaurant, gym, interfaith prayer room and wellness room
- Laundry services
- Cashback for wellbeing/healthcare expenses; HSF & Perkbox
- Employee assistance program
- Virgin Active and The Gym Group membership discounts
- Cycle-to-work scheme
- Season ticket loan for commuting
- Annual optician reimbursements of ÂŁ100
- Local discounts for F&B and retail
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