Business Operations Technician

Company Details

 

Berkley Industrial Comp (BIN) provides best-in-class workers compensation insurance solutions to high hazard industries.  BIN’s mission is to provide an unparalleled client experience within the high hazard workers compensation market. BIN achieves its mission by focusing on the following core values:

• Integrity – Do the right thing, always. Build trust through honesty, transparency, and consistency.
• Exceeding Expectations – Go beyond “good enough.” Deliver standout results and raise the bar every time.
• Empowerment – Equip and trust people. Encourage initiative, decision-making, and growth.
• Expertise – Stay sharp. Apply deep knowledge and continuous learning to deliver smart solutions.
• Community – Connect with purpose. Foster belonging, respect, and shared success.

Company URL:      www.berkindcomp.com

Responsibilities

This role is critical to Berkley Industrial Comp’s (BIN) pledge of providing exceptional customer service. The role requires individuals to develop a working knowledge of each BIN department and utilize strong communication skills when resolving questions from external customers. BIN’s goal of creating a “one-stop-shop” service platform requires empowering the Business Operations Technicians to accurately support the organizations objectives through critical technical support.

 

• New/Renewal Client Onboarding
  • Welcome Call
  • Explanation of RAMP / RESOLUTION Service Expectations
  • Introduce Key Contacts at BIN
  • Verify customer contacts
  • Explain payment plan / responsibilities
• Collaborate with BIN’s RAMP team to create custom service plans for policy holders
• Act as subject matter experts of BIN processes and systems
• Create and review online first notice of injury reports and collaborate with RESOLUTION Specialists
• Provide technical support to BIN’s underwriting department through completion of policy issuance, policy endorsements and other critical policy-related changes
• Manage regulatory challenges for BIN’s RESOLUTION and UW departments, examples include:
  • Proof-of-coverage issues
  • Claim-related data feed errors
• Ensure state regulations and annual filings are completed for both RESOLUTION and UW operations
• Ensures incoming communications are properly identified and routed correctly
• Design practices, processes, and procedures that are effective, understandable and repeatable for client accounts
• Serve as primary point-of-contact for external customer questions, both policy and claims-related

Qualifications

• Bachelor’s degree preferred
• 1-3 years’ customer service experience preferred
• Strong analytical skills
• Excellent critical thinking skill set
• Proficient with MS Office products (Word, Excel, Power BI)
• Ability to adapt to unfamiliar situations 
• Demonstrate strong attention to detail and ability quickly
• Positive “find a way” attitude to multi-task
• Ability to work with a team with one unified goal.

 

Additional Company Details

We do not accept any unsolicited resumes from external recruiting agencies or firms. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role

Responsibilities

This role is critical to Berkley Industrial Comp’s (BIN) pledge of providing exceptional customer service. The role requires individuals to develop a working knowledge of each BIN department and utilize strong communication skills when resolving questions from external customers. BIN’s goal of creating a “one-stop-shop” service platform requires empowering the Business Operations Technicians to accurately support the organizations objectives through critical technical support.
 
- New/Renewal Client Onboarding
- Welcome Call
- Explanation of RAMP / RESOLUTION Service Expectations
- Introduce Key Contacts at BIN
- Verify customer contacts
- Explain payment plan / responsibilities

- Collaborate with BIN’s RAMP team to create custom service plans for policy holders
- Act as subject matter experts of BIN processes and systems
- Create and review online first notice of injury reports and collaborate with RESOLUTION Specialists
- Provide technical support to BIN’s underwriting department through completion of policy issuance, policy endorsements and other critical policy-related changes
- Manage regulatory challenges for BIN’s RESOLUTION and UW departments, examples include:
- Proof-of-coverage issues
- Claim-related data feed errors

- Ensure state regulations and annual filings are completed for both RESOLUTION and UW operations
- Ensures incoming communications are properly identified and routed correctly
- Design practices, processes, and procedures that are effective, understandable and repeatable for client accounts
- Serve as primary point-of-contact for external customer questions, both policy and claims-related