Supervisor, Underwriting Operations

Company Details

 

What makes Admiral Insurance Group ADMIRABLE.

 

Since 1974, Admiral Insurance Group has been supporting business innovation and market growth through our wholesale-dedicated excess and surplus (E&S) lines of commercial insurance.  We specialize in underwriting difficult-to-place moderate to high-risk commercial businesses that require creative solutions, outside of the box thinking, entrepreneurial spirit and astute business knowledge.  As a member of the W. R. Berkley Corporation, a Fortune 500® Company and one of the nation’s premier commercial lines property casualty insurance providers, we have the resources, support and industry data to provide exceptional service and exciting solutions for our clients and partners. 

 

Unlock your insure-ability. Learn more about Careers at Admiral Insurance Group.

 

See what it’s like to work in Admiral’s Underwriting Operations department.

 

The Company is an equal employment opportunity employer.

Responsibilities

The Supervisor, Underwriting Operations will provide day-to-day supervision, coaching and mentorship to a team of Underwriting Assistants.  Additionally, provide multi-faceted guidance and technical support to the Department; responsible for developing and delivering sessions that enhance processes, knowledge and the skills of the Admiral underwriting team.

 

• Manage and provide mentorship to the team.
• Complete and conduct annual performance reviews.
• Daily interaction and guidance for direct reports related to workflow.
• Oversee and implement initial technical training for Underwriting Operations new hires including follow-up sessions to ensure understanding and effectiveness. 
• Optimize internal procedures and ensure consistency by creating content and sessions with the team for clarity and understanding.  This can include new, updated, or existing processes needing reinforcement to provide consistent processes and messaging.
• Review IT form releases and identify updates that impact current thought or process.
• Partner with HO Underwriting as new products/forms are developed and introduced which impact staff.
• Determine common forms/policy language/intent where additional knowledge using Admiral Company SME’s will be disseminated to underwriting teams. 
• Identify and recommend development needs, including applicable training proposal/plan to support team members’ professional development.
• Support the audit process for adherence to authority, guidelines, and current process protocol.
• Collaborate with Director, Manager, Department VP’s, Underwriters and other Team Leads to identify gap areas for consistent process and messaging.
• Provide support to the Director as required for special projects and/or assignments.
• Available to work additional hours to meet business demands and support time zone differences as needed.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Minimum of 3-5 years of prior lead or supervisory experience.
• Analytical skills to assess effectiveness and make data-driven improvements.
• Excellent attention to detail and ability to manage multiple projects.
• Effective leadership qualities.
• Exceptional communication skills to include technical writing, presentation, and coaching.
• Excellent problem-solving, organizational, and analytical skills.
• Strong conflict resolution skills.
• Proven capability to implement innovative solutions.
• Experience working with underwriting platforms and software.
• Proficiency using Microsoft Office Suite, with a strong background in Excel.

#LI-FL1 #LI-HYBRID

Additional Company Details

We do not accept any unsolicited resumes from external recruiting firms. The company offers a competitive compensation plan and robust benefits package for full-time regular employees which for this role includes: Base Salary Range: $85,000 - $95,000 The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Eligible to participate in the annual discretionary bonus program. Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.

Additional Requirements

This role can sit in: Moorestown, NJ, Johns Creek, GA, Austin, TX or Seattle, WA.

Sponsorship Details

Sponsorship not Offered for this Role

Responsibilities

The Supervisor, Underwriting Operations will provide day-to-day supervision, coaching and mentorship to a team of Underwriting Assistants.  Additionally, provide multi-faceted guidance and technical support to the Department; responsible for developing and delivering sessions that enhance processes, knowledge and the skills of the Admiral underwriting team.
 
- Manage and provide mentorship to the team.
- Complete and conduct annual performance reviews.
- Daily interaction and guidance for direct reports related to workflow.
- Oversee and implement initial technical training for Underwriting Operations new hires including follow-up sessions to ensure understanding and effectiveness. 
- Optimize internal procedures and ensure consistency by creating content and sessions with the team for clarity and understanding.  This can include new, updated, or existing processes needing reinforcement to provide consistent processes and messaging.
- Review IT form releases and identify updates that impact current thought or process.
- Partner with HO Underwriting as new products/forms are developed and introduced which impact staff.
- Determine common forms/policy language/intent where additional knowledge using Admiral Company SME’s will be disseminated to underwriting teams. 
- Identify and recommend development needs, including applicable training proposal/plan to support team members’ professional development.
- Support the audit process for adherence to authority, guidelines, and current process protocol.
- Collaborate with Director, Manager, Department VP’s, Underwriters and other Team Leads to identify gap areas for consistent process and messaging.
- Provide support to the Director as required for special projects and/or assignments.
- Available to work additional hours to meet business demands and support time zone differences as needed.