Case Manager

The Enhanced Rapid Re-Housing Case Manager provides housing-focused case management to households experiencing housing crises. This position supports participants in quickly resolving housing barriers, securing permanent housing, and maintaining long-term housing stability.

The Case Manager works with participants, landlords, community partners, and internal teams using a Housing First, low-barrier, harm reduction, trauma-informed, and participant-centered approach. This position ensures services are delivered in alignment with Just Compassion policies, Washington County Department of Housing Services requirements, HMIS standards, and applicable laws and regulations.

Essential Duties

• Provides housing-focused case management to households experiencing housing instability or homelessness.
• Supports participants in identifying housing barriers, developing housing plans, and securing permanent housing.
• Provides financial assistance coordination for rent, move-in costs, and other eligible housing-related expenses.
• Mantains timely, accurate, and complete documentation in HMIS and other required systems.
• Collaborates with internal teams, landlords, community partners, and service providers to support participant progress and housing stability.

Job Functions

• Conduct outreach and engagement activities to identify and connect with eligible participants.
• Complete intake and assessments to determine participant needs, eligibility, and housing barriers.
• Assist participants with housing search, unit identification, housing applications, landlord communication, and move-in coordination.
• Provide financial assistance for rent, move-in costs, and other eligible housing-related expenses in accordance with program guidelines.
• Ensure proper documentation and compliance with financial assistance protocols.
• Develop and implement individualized case management plans that support participant goals and housing stability.
• Provide ongoing case management, advocacy, resource connection, and supportive services based on participant needs.
• Participate in regular case conferencing to support participant progress and service coordination.
• Collect, maintain, and upload eligibility documentation into HMIS.
• Enter timely, accurate, and complete case notes, service documentation, participant updates, and required data into HMIS.
• Monitor data quality and maintain accurate participant records.
• Maintain confidentiality, professional boundaries, and participant dignity at all times.
• Comply with Just Compassion policies, Washington County program standards, HMIS requirements, and applicable regulations.
• Communicate proactively with supervisors regarding workload, participant needs, housing barriers, operational challenges, and emerging concerns.
• Apply trauma-informed, culturally responsive, Housing First, low-barrier, harm reduction, and participant-centered practices in all interactions and services.
• Perform additional duties as assigned in support of program operations and participant services.

Qualifications

• High school diploma, GED, or equivalent experience.
• Experience working with individuals or households experiencing homelessness, housing instability, or other crisis situations.
• Strong communication, organization, documentation, and interpersonal skills.
• Ability to manage competing priorities in a fast-paced, housing-focused environment.
• Proficiency with Microsoft Office, Google Workspace, cloud-based systems, and client databases; HMIS experience preferred.
• Ability to maintain confidentiality, professional boundaries, and sound judgment when working with sensitive participant information.
• Valid driver’s license, proof of automobile insurance, and reliable personal vehicle for site visits and housing navigation.
• Commitment to equity, cultural responsiveness, trauma-informed care, Housing First principles, and Just Compassion’s mission.

Preferred Qualifications

• Bilingual or multilingual abilities, including Spanish, Russian, or other languages commonly spoken by participants.
• Bachelor’s degree in Social Work, Human Services, or a related field.
• Previous experience providing housing-focused case management, supportive services, or Medicaid-funded services.
• Experience with rapid re-housing, housing navigation, landlord engagement, or financial assistance programs.

Why Just Compassion: Benefits & Total Rewards

Just Compassion is committed to supporting the health, well-being, and professional growth of our team members. Benefits for eligible employees may include:

• Medical, dental, and vision insurance plans
• Employee Assistance Program (EAP), providing confidential counseling, financial, and legal support at no cost to team members
• Individual Retirement Account (IRA) retirement savings option
• Paid time off (PTO) for eligible employees
• Paid sick time in accordance with Oregon law
• Paid leave benefits in compliance with Oregon Paid Leave Oregon (PLO), Oregon Family Leave Act (OFLA), and the federal Family and Medical Leave Act (FMLA), as applicable
• Wellness time to support overall employee well-being
• Eleven (11) paid holidays annually
• Professional development opportunities

Just Compassion of East Washington County is committed to a policy of Equal Employment Opportunity with respect to all employees and applicants for employment. This policy prohibits discrimination on all legally recognized bases including, but not limited to, race, creed, color, gender, pregnancy, sexual orientation, gender identity, age, marital status, family relationship, disability, national origin, or service in the uniformed services.