Cluster General Manager - Ethiopia

Overview

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.

 

As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com 

Job Description

The Cluster General Manager is responsible for the overall leadership, strategic direction, operational performance, and financial success of multiple hotel properties within the cluster. This role ensures that each property achieves its business objectives through effective leadership, operational excellence, financial discipline, and exceptional guest experiences while maintaining brand standards, compliance, and profitability. 

Key Responsibilities

• Provide strategic leadership and direction for all hotels within the cluster, ensuring alignment with the company's vision, objectives, and brand standards.

• Develop and implement cluster-wide business strategies, annual operating plans, and performance goals to maximize revenue, profitability, and market share.

• Oversee the day-to-day operations of all properties, ensuring consistent delivery of exceptional guest service, operational efficiency, and quality standards.

• Lead, mentor, and support Hotel Managers and departmental leadership teams to achieve operational excellence and develop high-performing teams.

• Monitor and analyze financial performance across the cluster, ensuring achievement of revenue, GOP, and profitability targets through effective budgeting, forecasting, and cost control.

• Identify opportunities to optimize operational efficiencies, improve productivity, and implement best practices across all hotels within the cluster.

• Drive commercial performance by collaborating with Sales, Marketing, Revenue Management, and Operations teams to maximize occupancy, average daily rate (ADR), and revenue per available room (RevPAR).

• Ensure consistent implementation of company policies, brand standards, and standard operating procedures across all properties.

• Foster a culture of accountability, innovation, teamwork, and continuous improvement while promoting employee engagement and talent development.

• Oversee recruitment, succession planning, performance management, training, and leadership development for management teams across the cluster.

• Build and maintain strong relationships with owners, corporate leadership, business partners, government authorities, and local communities.

• Ensure high levels of guest satisfaction by monitoring service quality, addressing guest feedback, and implementing continuous service improvement initiatives.

• Ensure compliance with all applicable laws, regulations, health and safety requirements, environmental standards, and company policies across all properties.

• Implement effective risk management, business continuity, and crisis management strategies to protect the business and its stakeholders.

• Prepare and present regular operational, financial, and strategic performance reports to senior leadership, providing recommendations to support business growth and long-term sustainability.

 

Desired Skill & Expertise

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum 8–10 years of management experience, including at least 5 years in a senior leadership role.
• Proven experience managing operations, budgets, and teams in hospitality sector.
• Strong understanding of business planning, financial management, and organizational development.
• Strategic thinking and leadership.
• Financial and commercial acumen.
• Strong decision-making and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Team leadership and people development.
• Negotiation and stakeholder management skills.
• Change management and organizational development.
• Results-oriented with strong business judgment.