Cluster Manager - Operation

zypp· 3W - Operation
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📍 Mumbai, MH, IndiaFULL TIME

About this role

Job Summary:

We are seeking an experienced and result-oriented Cluster Manager to lead and manage our 3W (Three-Wheeler) operations across assigned clusters. The ideal candidate should possess strong expertise in end-to-end ground operations management, team handling, fleet management, partner engagement, and operational excellence. The candidate will be responsible for ensuring smooth day-to-day operations, achieving business targets, and driving productivity across the cluster.

Key Responsibilities:

Operations Management

  • Oversee end-to-end operations of the 3W business across assigned clusters.
  • Ensure maximum fleet utilization, vehicle uptime, and operational efficiency.
  • Monitor daily business performance and drive corrective actions wherever required.
  • Manage hub operations, route planning, and service quality standards.

Team Leadership & People Management

  • Lead, mentor, and manage ground operations teams including Supervisors, Team Leads, and Field Executives.
  • Drive workforce planning, recruitment, onboarding, training, and performance management.
  • Conduct regular team reviews and implement productivity improvement initiatives.
  • Foster a high-performance and customer-centric culture.

Fleet & Vendor Management

  • Manage fleet availability, maintenance coordination, and compliance requirements.
  • Coordinate with vehicle owners, vendors, and service partners to ensure seamless operations.
  • Monitor vehicle health, documentation, and regulatory compliance.

Performance & Business Growth

  • Track key operational KPIs including utilization, productivity, revenue, customer satisfaction, and cost efficiency.
  • Identify operational gaps and implement process improvement initiatives.
  • Support business expansion and launch activities within the cluster.
  • Drive profitability through effective resource utilization and cost control.

Stakeholder Management

  • Collaborate with cross-functional teams including Business, HR, Maintenance, and Finance.
  • Build strong relationships with drivers, partners, vendors, and local stakeholders.
  • Resolve escalations and operational challenges in a timely manner.

Requirements:

  • Bachelor's degree in any discipline.
  • 5+ years of experience in Operations, Logistics, Mobility, EV, Fleet Management, or Transportation Industry.
  • Strong experience in managing large ground teams and field operations.
  • Proven expertise in Three-Wheeler (3W) fleet operations and team management.
  • Excellent leadership, communication, and stakeholder management skills.
  • Strong analytical and problem-solving abilities.
  • Proficiency in MS Excel, reporting, and operational dashboards.

Preferred Experience:

  • Prior experience in EV, mobility, logistics, last-mile delivery, or transportation operations.
  • Experience handling multiple hubs or cluster-level operations.
  • Knowledge of fleet compliance, driver management, and operational SOPs.

Key Skills:

  • 3W Fleet Operations
  • Ground Team Management
  • Cluster Operations
  • Fleet Utilization
  • Vendor Management
  • Driver & Partner Management
  • Operational Excellence
  • Performance Management
  • Stakeholder Management
  • Data Analysis & Reporting
  • Process Improvement

Frequently Asked Questions

Is the salary disclosed for the Cluster Manager - Operation position at zypp?
The salary for this Cluster Manager - Operation role at zypp is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Cluster Manager - Operation position at zypp located?
This Cluster Manager - Operation role at zypp is based in Mumbai, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Cluster Manager - Operation role at zypp full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Cluster Manager - Operation role in the 3W - Operation department at zypp.
Which team or department does the Cluster Manager - Operation at zypp belong to?
This Cluster Manager - Operation position is part of the 3W - Operation department at zypp. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Cluster Manager - Operation position at zypp?
Click the "Apply Now" button on this page. You will be redirected to zypp's official application portal hosted on keka where you can submit your application directly.
When was the Cluster Manager - Operation job at zypp posted?
This Cluster Manager - Operation position at zypp was posted on Jun 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Cluster Manager - Operation
zypp
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