Commercial Operation Manager
About this role
At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.
Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us
Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.
Overview:
Hach Korea, a Veralto (NYSE: VLTO) company, is a global leader in water-quality analysis. The Commercial Operation Manager leads the integrated operation of Customer Service (CS) and Supply Chain Management (SCM – Inbound & Outbound), owning the end-to-end process from order entry through sourcing, customs, inventory and outbound shipment. The role ensures full compliance, directly manages the CS·SCM team (people management) and partners closely with Sales, dealers, Service and Finance to drive operational excellence and customer satisfaction.
Key Responsibilities
1. CS / Commercial Operation
- Receive customer POs and perform Order Entry (incl. D/C approval); create and manage internal SO, RMA, Warranty and Cancel transactions
- Prepare pre-shipment steps per distributor, manage RQD changes and shipping info / SO; support Shipment List and tax-invoice issuance
- Handle post-shipment inquiries and complaints, issue CoC/CoA certificates, and support Sales Reports and Forecast (RQD) updates
2. SCM Inbound — Sourcing, Import & Compliance
- Manage sourcing order status and schedule (incl. demo equipment); review MOQ and order units
- Confirm product-registration eligibility and manage compliance: CCA Review, COO / origin certificates and related sourcing documents
- Pre-verify import documents and conditions; manage risk at the customs-preparation stage
3. SCM Outbound — Inventory, Logistics & Shipment
- Execute import/customs clearance and duty handling; manage HS Code registration/changes and KC certification list; reflect regulatory changes
- Monitor inventory levels and Aged / Slow-moving / Excess inventory; manage warehouse stock-takes and inventory accuracy
- Manage 3PL operations (KPI & handling standards) and forwarders (FedEx, Expeditors, etc.); analyze delivery claims and prevent recurrence
4. People & Cross-functional Management
- Directly manage the CS·SCM team — work allocation, training, capability development and performance management
- Partner closely with Sales, dealers, Service and Finance to coordinate orders, shipments, invoicing and settlement
- Drive SOP/Kaizen process improvement, KPI management and SOX / internal-compliance governance
Essential Requirements
- Hands-on experience in BOTH SCM Inbound (sourcing/import/customs) and Outbound (inventory/logistics/shipment) — required
- People management (direct team leadership) experience — required
- Understanding of import/customs and compliance (product registration, CCA Review, KC certification, HS Code, etc.)
- Bachelor's degree or above (engineering / chemistry / environmental, or business / logistics related)
- 8+ years across CS and SCM, including supervisory / managerial responsibility
- ERP experience required (Oracle preferred)
- Fluent English (written & verbal) for global reporting, documentation and HQ communication
- Strong communication and coordination across Sales, dealers, Service and Finance; sound problem-solving under pressure
Preferred
- Master's degree or professional certification in SCM / logistics; experience in a multinational (matrix) organization
- 3PL / forwarder management and inventory-optimization (Aged / E&O) experience
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
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