Coordinator I - Customer Navigation
honorhealth
Coordinator I - Customer Navigation
honorhealth· 70 HonorHealth Support Services
About this role
Primary City/State:
Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027Category:
Administrative SupportShift:
DayDepartment:
Customer Navigation Center SchedulingGreat care starts with great people. (Like you.)
At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.
Responsibilities:
JOB SUMMARY
The primary contact for customers who contact the Customer Navigation Center. Primary role is to improve access to care and patient experience through primary care and specialty appointment scheduling and support in-network referral recommendations. Facilitate or escalate patient navigation needs from inbound communication channel (Phones and MyChart)
ESSENTIAL FUNCTIONS
- Demonstrate ICARE values to schedule appointments in EMR in alignment with scheduling guidelines based on patient preference, location, and insurance plans. Will also facilitate insurance verification. Facilitate appropriate call transfers per department instructions.
- Verify requirements for referrals, insurance plans, appt types and providers are met. Ensure all patient interactions are compliant with privacy and confidentiality regulations and policies.
- Document telephone encounters for inbound inquiries and appointment questions regarding primary care and specialty medical services. In addition, will respond to inquiries for wayfinding, educational seminars, referral statuses and MyChart Tier I tech support.
- Document and provide feedback from callers to the appropriate parties for follow-up and/or resolution. Follow Emergency Caller Map Process for time sensitive escalations. Elevate voice of customer opportunities to Trainers and Supervisors for implementation in training and/or centralized knowledgebase.
- Assist customers in enrolling and increase customer utilization of My Chart App (EPIC EMR).
- Performs other duties as assigned.
EDUCATION
- High School Diploma or GED Required
EXPERIENCE
- 6 months of customer service experience Required
- Other Typing a minimum of 45 words per minute (WPM) Required
- 1 year of call center experience Preferred
- Other Basic knowledge of insurance plans and requirements: Knowledge of physician specialties and hospital services offered Knowledge of medical terminology Knowledge of HIPPA/Privacy Practices Preferred
- Other Bilingual in Spanish (Conversation) Preferred
LICENSE AND CERTIFICATIONS
We're all in for your career.
Frequently Asked Questions
Is the salary disclosed for the Coordinator I - Customer Navigation position at honorhealth?
The salary for this Coordinator I - Customer Navigation role at honorhealth is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Coordinator I - Customer Navigation position at honorhealth located?
This Coordinator I - Customer Navigation role at honorhealth is based in Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Coordinator I - Customer Navigation role at honorhealth full-time or part-time?
This is listed as a Full time position. It is posted as a Coordinator I - Customer Navigation role in the 70 HonorHealth Support Services department at honorhealth.
Which team or department does the Coordinator I - Customer Navigation at honorhealth belong to?
This Coordinator I - Customer Navigation position is part of the 70 HonorHealth Support Services department at honorhealth. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Coordinator I - Customer Navigation position at honorhealth?
Click the "Apply Now" button on this page. You will be redirected to honorhealth's official application portal hosted on workday where you can submit your application directly.
When was the Coordinator I - Customer Navigation job at honorhealth posted?
This Coordinator I - Customer Navigation position at honorhealth was posted on Aug 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Coordinator I - Customer Navigation
honorhealth
You'll be redirected to honorhealth's official application page on Workday.