Core Client Advocate, Southeast

peregrinetechnologies· Customer Advocacy & Training
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🌍 Remote📍 Remote💰 USD 110K–130K

About this role

Backed by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local and governments, federal agencies, and private-sector institutions address society’s challenges with unprecedented speed and accuracy. Our AI-enabled platform turns siloed and disconnected data into operational intelligence — instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint. Today Peregrine supports hundreds of customers across 30+ states and two countries, serving more than 125 million people — and we’re amplifying our impact as we expand into the enterprise and internationally. 

We are looking for a Customer Advocate to own all customer relationships throughout the contract. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all agency stakeholders.

The Role

Full user adoption and long-term relationships are your top priority in this role. You lend an empathetic ear to solve our customer’s challenging problems and unlock new ways that provide value to their work. It’s important to find creative ways to work through internal roadblocks so Peregrine can create success throughout the entire agency. You’ll also partner with other teams to develop case studies and success stories for Peregrine’s outsized value. This role is critical to customer retention and growth and the right candidate needs to be an active and empathetic listener, a creative value-panhandler, and a proactive problem solver.

Position is based remotely in Atlanta, GA or Nashville, TN with weekly onsite visits/travel required across that region and surrounding areas

About You

  • You place a high value on maintaining positive customer relationships; you care about their needs and how we can give the best solution in an empathetic way
  • You are energized when working directly with customers and crave a role at the intersection of user engagement and product adoption
  • You have a passion for uncovering and addressing roadblocks so every user is always satisfied
  • You are creative & have adept critical thinking skills to problem-solve barriers at customer agencies
  • You have incredible attention to detail, are highly organized, and can manage multiple projects at once
  • You bring a curious and humble mindset to collaboratively solving difficult customer challenges with other team members

What We Look For

  • 3-7+ years of direct experience supporting customers to adopt technical software solutions
  • Previous work directly or in a vendor relationship with law enforcement, public safety, or the military is strongly preferred, not required
  • Significant experience in the enterprise software space, startup experience also a plus
  • Ability to listen to synthesize user feedback and be the first line of support throughout the contract
  • Successful track record of zero churn and positive net revenue retention
  • Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience
  • Ability to travel ~60% of the time

 

Salary Range: $110,000 - $130,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location. Information on the benefits offered is here.

Peregrine Technologies is committed to creating an inclusive environment for all employees. We celebrate diversity and are a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Frequently Asked Questions

What is the salary for the Core Client Advocate, Southeast role at peregrinetechnologies?
The listed salary for this Core Client Advocate, Southeast position at peregrinetechnologies is USD 110K–130K. This is a remote full-time role.
Is the Core Client Advocate, Southeast job at peregrinetechnologies remote?
Yes, this Core Client Advocate, Southeast position at peregrinetechnologies is remote, with team members based in Remote. You can work from home or anywhere in the supported regions.
Which team or department does the Core Client Advocate, Southeast at peregrinetechnologies belong to?
This Core Client Advocate, Southeast position is part of the Customer Advocacy & Training department at peregrinetechnologies. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Core Client Advocate, Southeast position at peregrinetechnologies?
Click the "Apply Now" button on this page. You will be redirected to peregrinetechnologies's official application portal hosted on greenhouse where you can submit your application directly.
When was the Core Client Advocate, Southeast job at peregrinetechnologies posted?
This Core Client Advocate, Southeast position at peregrinetechnologies was posted on Aug 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Core Client Advocate, Southeast
peregrinetechnologies · 💰 USD 110K–130K
Apply for this role ↗

You'll be redirected to peregrinetechnologies's official application page on Greenhouse.