Core Support Technician

encora10· CSA Billable
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📍 Costa Rica

About this role

Job Title: Core Support Technician

Key Skills: Technical Support, IT Security, Troubleshooting, Email Protocols, Firewalls, Ticket Management, Customer Support

Experience: +1 year of experience.

Location: Heredia, Costa Rica

Work Mode: Hybrid – 3 days on-site and 1 day WFH.

At Coforge, we are hiring Core Support Technician (#22774) with the following skill set.

Key Responsibilities
• Assist with the implementation and configuration of KnowBe4 products according to customer needs and environments.
• Investigate, troubleshoot, document, and resolve technical issues while managing the ticketing queue.
• Communicate directly with customers to gather information, address questions, and resolve product-related issues.
• Conduct technical walkthroughs and webinars and collaborate with Customer Success and Product teams to improve customer satisfaction.

Required Skills & Qualifications
• Minimum 1 year of experience in a similar or related technical support position.
• Familiarity with standard concepts, practices, and procedures within the IT security field.
• Demonstrated technical troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Strong time management, organizational, and problem-solving skills.
• Strong collaboration and teamwork skills.
• Ability to work independently with minimal supervision.
• Integrity, accountability, respect, and commitment.

Preferred Skills
• Two-year degree in a related field.
• Familiarity with firewall and email protocols.
• Experience with customer-facing technical support.
• Experience with ticketing systems and technical issue management.

Posted On: 11-08-2026

At Coforge, we hire professionals solely based on their skills and qualifications, and we do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Frequently Asked Questions

Is the salary disclosed for the Core Support Technician position at encora10?
The salary for this Core Support Technician role at encora10 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Core Support Technician position at encora10 located?
This Core Support Technician role at encora10 is based in Costa Rica. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Core Support Technician at encora10 belong to?
This Core Support Technician position is part of the CSA Billable department at encora10. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Core Support Technician position at encora10?
Click the "Apply Now" button on this page. You will be redirected to encora10's official application portal hosted on greenhouse where you can submit your application directly.
When was the Core Support Technician job at encora10 posted?
This Core Support Technician position at encora10 was posted on Aug 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Core Support Technician
encora10
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