CSM - Agentic Commerce - US
comida· Growth Strategy Managers
About this role
Job Overview
Company: Bik.ai
Location: HSR Layout, Bengaluru
Joining: Immediate
Shift: US (EST) Timezone
Job Summary
We are looking for a CSM to own and nurture relationships with our US customers using the Bik and Manifest platforms. This role focuses on ensuring customers achieve their desired outcomes with the product, drive adoption, and maximize value from the platform.
As a CSM, you will act as the trusted advisor and primary point of contact for customers, guiding them through onboarding, product adoption, and ongoing success. You will work closely with Product, Engineering, and Support teams to ensure a seamless customer experience while identifying opportunities for growth, expansion, and long-term retention.
This is a customer-facing role that requires strong communication, ownership, and the ability to build meaningful relationships with US-based clients while working in the US (EST) shift.
What Will You Do
- Own the end-to-end customer lifecycle from onboarding to adoption and long-term retention.
- Act as the primary point of contact for US customers, ensuring a seamless customer experience.
- Drive product adoption, engagement, and value realization across customer accounts.
- Conduct regular customer check-ins, QBRs, and product walkthroughs to ensure success and alignment with business goals.
- Partner with customers to understand their use cases, goals, and challenges, and guide them on best practices.
- Identify opportunities for account expansion, upselling, and renewals.
- Collaborate with Product, Engineering, and Support teams to resolve customer issues and improve the product experience.
- Track and monitor customer health metrics, usage data, and feedback to proactively prevent churn.
- Advocate for customers internally by sharing product feedback, feature requests, and insights.
- Maintain accurate documentation of customer interactions, success plans, and account updates.
What Are We Looking For
Must Have
- 2–5 years of experience in Customer Success, Account Management, or Customer Experience roles.
- Experience managing B2B SaaS or technology customers.
- Excellent communication and relationship-building skills, especially with US/global customers.
- Strong problem-solving ability and customer-first mindset.
- Ability to manage multiple accounts while maintaining high engagement and responsiveness.
- Willingness to work in US (EST) shifts.
Good to Have
- Experience working with MarTech, eCommerce, or SaaS platforms.
- Familiarity with tools or ecosystems such as Shopify, WhatsApp Business, or messaging platforms.
- Experience working with US or global customers.
- Exposure to customer analytics, health scoring, or CRM tools.
Behavioural Competencies
- Strong ownership and accountability for customer outcomes.
- Excellent communication, empathy, and listening skills.
- Ability to build trust and long-term relationships with customers.
- Structured thinking and ability to manage multiple priorities effectively.
- Calm and solution-oriented during escalations or critical customer situations.
Measures of Success
- Customer Satisfaction (CSAT) and customer feedback.
- Customer retention and renewal rates.
- Product adoption and engagement metrics.
- Expansion revenue from existing accounts.
- Quality of customer relationships and overall account health.
Frequently Asked Questions
Is the salary disclosed for the CSM - Agentic Commerce - US position at comida?
The salary for this CSM - Agentic Commerce - US role at comida is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the CSM - Agentic Commerce - US position at comida located?
This CSM - Agentic Commerce - US role at comida is based in Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the CSM - Agentic Commerce - US role at comida full-time or part-time?
This is listed as a FULL TIME position. It is posted as a CSM - Agentic Commerce - US role in the Growth Strategy Managers department at comida.
Which team or department does the CSM - Agentic Commerce - US at comida belong to?
This CSM - Agentic Commerce - US position is part of the Growth Strategy Managers department at comida. See the full job description for more information about the team structure and responsibilities.
How do I apply for the CSM - Agentic Commerce - US position at comida?
Click the "Apply Now" button on this page. You will be redirected to comida's official application portal hosted on keka where you can submit your application directly.
When was the CSM - Agentic Commerce - US job at comida posted?
This CSM - Agentic Commerce - US position at comida was posted on Jun 5, 2026. Apply as soon as possible — early applications are often reviewed first.
CSM - Agentic Commerce - US
comida
You'll be redirected to comida's official application page on keka.