Customer Care Representative
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Customer Care Representative
webook.com· Marketing & Customer Care
About this role
Want to be part of a team that helps people enjoy unforgettable events and experiences?
At webook.com, we believe great customer support is more than answering questions. It is about helping people feel confident, supported, and excited about the experiences they are booking.
We are a leading event ticketing and experience platform, known for innovation, speed, and the ability to deliver at scale. We have powered some of the largest events in the region, and we are now expanding globally.
As we grow, we are looking for customer care agents in Portugal to join our international team. If you enjoy helping people, solving problems, and working in a dynamic environment where no two days are exactly the same, you could be a great fit for us.
Role Description
The Customer Care Representative is responsible for handling the department's inbound and outbound calls, and providing customers with the services they are looking for. The agent handles customer complaints and inquiries through all customer service channels, acts as a source of information, collects customer feedback, and enhances customer satisfaction. Agents are also responsible for supporting client merchants and service providers by collecting their feedback and leads, handling their inquiries and complaints
Key Responsibilities:
- Follow company policies and instructions, and maintain the company's equipment and prestigious image
- Adhere to working hours, schedules, breaks, and tasks assigned; deliver work before the deadline
- Answer contact center inbound calls and serve customers with the required services
- Handle inbound and outbound customer transactions across all channels including voice, WhatsApp, social media, email, live chat, and any other customer service channels
- Handle customer complaints, inquiries, and feedback through all customer service channels; ensure mastery shopping services and enhance customer satisfaction
- Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution
- Make outbound telemarketing and sales calls for company projects
- Collect and accurately record customer feedback and information
- Maintain and achieve individual Key Performance Indicators (KPIs) including quality scores, resolution time, and customer satisfaction metrics
- Contribute to enhancing overall customer experience and satisfaction
- Update customer records and case logs in the CRM system accurately
- 1–2 years of experience in a call center or customer support environment
- Fluent in English (spoken and written)
- Fluent in Portuguese (spoken and written)
- Good computer literacy and confident use of standard office applications
- Fast and accurate typing skills
- Experience with CRM or ticketing systems is an advantage
- Availability to work rotational shifts, including evenings and weekends
Frequently Asked Questions
Is the salary disclosed for the Customer Care Representative position at webook.com?
The salary for this Customer Care Representative role at webook.com is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Representative position at webook.com located?
This Customer Care Representative role at webook.com is based in Lisbon, Lisbon, Portugal. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Representative role at webook.com full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Care Representative role in the Marketing & Customer Care department at webook.com.
Which team or department does the Customer Care Representative at webook.com belong to?
This Customer Care Representative position is part of the Marketing & Customer Care department at webook.com. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Representative position at webook.com?
Click the "Apply Now" button on this page. You will be redirected to webook.com's official application portal hosted on workable where you can submit your application directly.
When was the Customer Care Representative job at webook.com posted?
This Customer Care Representative position at webook.com was posted on Apr 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Representative
webook.com
You'll be redirected to webook.com's official application page on workable.