Customer Care Specialist/Receptionist - Jaguar Land Rover West Broward

Position Overview

Our Jaguar Land Rover West Broward store is open! We are looking for a Customer Care Specialists/Receptionist to join our team! 

We are looking for a part-time team member. Team members must be flexible to work holidays and weekends if needed. You may have to commute to our North Miami location for training temporarily. 

This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization. 

Responsibilities

• Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.
• Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Educates customer on current product line options and basic product specifications.
• Provide product information (brochures) for customers when requested.
• Provide and deliver the highest standards of service to our customers and provide assistance as needed.
• Works closely with salesperson.
• Supports F&I and sales team as needed.
• Upload and process invoices and Purchase Orders (POs) using CDK to ensure adherence to company guidelines.
• Ensure processing of invoices and POs for payment is completed timely and accurately.
• Transmit information or documents to customers, using computer, mail, or fax.
• Hear and resolve complaints from customers or the public.
• Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Process and prepare memos, correspondence, or other documents.
• Participates in required training assigned by management.
• Keep a current record of staff members' availability.
• Maintain lobby or reception area clean, neat and well organized.
• Maintains an organized, clean and safe work area.
• Provide coverage for other Customer Care Specialist when needed.
• Demonstrates the company’s core values.
• Complies with company’s policies and procedures.
• Other duties as assigned.

Qualifications

Education: High School Graduate or General Education Degree (GED) Required

Experience: One year of customer service oriented experience in a position with high walk-in traffic.

Computer Skills: This position requires an intermediate level of competency using Microsoft Office Suite. 

   Other Requirements: 

• Preferred bilingual in English and Spanish.
• Incumbent must maintain a polished, professional appearance. 
• This position requires incumbent to be highly reliable and on time to work as scheduled. 

Work Environment: 

The work environment is extremely fast paced and energetic.