Customer Identity Management Platform Architect (Hybrid - Acton, MA or San Diego, CA)

Job Summary

We’re looking for a strategic and technically skilled Customer Identity Management Platform Architect to join our Customer Identity team. In this role, you’ll play a key part in shaping and delivering solutions that power our evolving Customer Identity and Access Management (CIAM) ecosystem. This includes working with Okta, a custom-built Identity Management API, and integrations across enterprise platforms like Salesforce, Drupal, and external partner applications.

You’ll collaborate closely with Enterprise Architects, Product Managers, UX Designers, and Engineering teams to design scalable, secure, and user-focused identity solutions. Your work will directly support both business objectives and meaningful, seamless customer experiences.

We are seeking a strategic and technically adept Customer Identity Management Platform Architect to join our Customer Identity team. In this role, you will be responsible for designing and guiding the implementation of solutions that support our evolving Customer Identity and Access Management (CIAM) ecosystem. This includes integrations with Okta, a custom-built Identity Management API, and other enterprise platforms such as Salesforce and Drupal as well as external partner owned applications.

You will collaborate closely with Enterprise Architects, Product Managers, UX Designers, and Engineering teams to define scalable, secure, and user-centric identity solutions that support both business goals and customer needs.
 
Key Responsibilities:
•    Serve as the technical and architectural lead for customer identity solutions, including Okta, internally developed APIs, and cross-platform integrations.
•    Collaborate with Product and UX teams to define solution architectures that are technically feasible, scalable, and aligned with business objectives.
•    Design and document identity flows, data models, and integration patterns across systems such as Salesforce, Drupal, and other enterprise systems.
•    Lead the definition and evolution of a custom-built API to support identity lifecycle management and customer data orchestration.
•    Ensure solutions align with security, privacy, and compliance standards.
•    Partner with Enterprise Architects, Solution Leads, and Tech Leads to define cross-system capabilities and ensure architectural consistency.
•    Participate in Agile ceremonies, contributing to feature definition, story mapping, estimation, and test planning.
•    Provide technical leadership and mentorship to development teams, including support for proof-of-concept implementations and troubleshooting complex integration issues.
 
Required Qualifications:
•    5+ years of experience in solution architecture, software development, or technical leadership roles.
•    Proven experience with CIAM platforms (e.g., Okta, Auth0, Azure AD B2C) and identity protocols (OAuth2, OIDC, SAML).
•    Experience designing and integrating RESTful APIs, ideally in customer identity or user management contexts.
•    Familiarity with Salesforce data models and multi-tenant architecture.
•    Experience with Drupal and enterprise CMS platforms is a plus.
•    Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field preferred.
•    Salesforce and/or Okta certifications are a plus.
 
Skills and Competencies:
•    Strong architectural thinking and ability to design end-to-end identity solutions.
•    Experience with automation tools and CI/CD pipelines.
•    Excellent communication and documentation skills, including data modeling and process flow diagrams.
•    Ability to lead cross-functional collaboration and influence technical direction.
•    Familiarity with Agile methodologies and tools.
•    Strong problem-solving skills and a continuous learning mindset.
•    Awareness of accessibility, privacy, and security standards, especially in regulated industries.

Physical Requirements:
• None

NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office). #LI-Hybrid

Additional Information:

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $152,000.00 - $227,975.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.